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CompTIA A+ - Basic Troubleshooting Techniques - Documenting Findings and Outcomes
Beginner
1/12
While documenting the resolution of a software glitch, which of these entries is most valuable for future reference?
a.
A detailed description of symptoms, diagnostic steps, and resolution
b.
Only the error messages without context or resolution details
c.
The software name and version without any additional details
d.
A quick note stating that the software has been reinstalled
Beginner