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CompTIA A+ - Basic Troubleshooting Techniques - Escalation and Seeking Assistance
Beginner
1/12
A technician is asked to troubleshoot an issue with a printer that they have never encountered before. What is the best approach to provide assistance?
a.
Tell the user that the issue cannot be fixed.
b.
Check the printer manufacturer’s documentation and guidelines.
c.
Request the user to troubleshoot the issue.
d.
Guess and implement a random solution.
Beginner