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CompTIA A+ - Professionalism and Communication - Clear Communication
Beginner
1/12
When communicating with a user who is experiencing frequent system crashes, what is the most effective approach?
a.
Reassure the user that crashes are normal and will resolve on their own
b.
Explain the technical reasons behind system crashes in depth
c.
Gather detailed information about the crashes and ask for specific examples
d.
Provide a list of common solutions and ask the user to try them all
Beginner