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CompTIA A+ - Software Troubleshooting - Virus Removal
Beginner
1/5
A user is unable to open certain files on their computer, and a ransom message is displayed on the screen. You suspect ransomware. How should you proceed to help the user?
a.
Manually locate the ransomware files and delete them without running a scan.
b.
Pay the ransom to potentially recover the files.
c.
Transfer the encrypted files to an external drive.
d.
Isolate the affected computer, then use a reputable antivirus software to scan and remove the ransomware.
Beginner