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PMI-PBA - Communication Skills for Business Analysts - Active Listening
Intermediate
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During a requirements gathering session, you notice that several stakeholders speak at different volume levels and speeds. Which active listening technique would be most effective?
a.
Making eye contact while nodding occasionally to encourage speakers to maintain their natural pace
b.
Focusing exclusively on the loudest speakers since they likely have the most important information to share
c.
Taking detailed notes while maintaining constant eye contact and asking speakers to adjust their speaking patterns
d.
Recording the entire session and planning to review it later when you can better understand each speaker
Intermediate