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PMI-PBA - Quality Assurance and Control in Business Analysis - Quality Metrics and Key Performance Indicators (KPIs)
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For a continuous improvement initiative, which combination of metrics best measures both process efficiency and outcome quality?
a.
Defect rate combined with cycle time and resource utilization
b.
Customer feedback scores integrated with financial performance indicators and error tracking
c.
Employee productivity metrics aligned with customer retention rates and profit margins
d.
Process throughput measurements combined with stakeholder satisfaction surveys and cost analysis
Expert