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SHRM-CP - Training and Development - Competency models
Beginner
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As a SHRM-CP certified HR professional, you are mediating a meeting where team members are discussing heated workplace topics. How do you ensure that the communication remains constructive?
a.
Encourage team members to focus on personal experiences rather than the workplace issues at hand.
b.
Guide the conversation by setting ground rules and clearly defined outcomes for the meeting.
c.
Allow the team members to freely express themselves without any interventions to understand their true sentiments.
d.
Ask only the most outspoken team members for their opinions to streamline the conversation.
Beginner