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CISA - Information Systems Acquisition, Development, and Implementation - Implementation
Advanced
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Which of the following represents the most effective approach to measuring user adoption during a Post-Implementation Review (PIR)?
a.
Conducting extensive interviews with all system users about their personal experiences and challenges with the system
b.
Evaluating the number of training sessions completed by users and correlating with performance metrics
c.
Comparing actual system usage patterns against projected usage metrics
d.
Analyzing help desk tickets and support calls to identify areas where users struggle with system functionality
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