Program Management Professional test

4:59

Stop

PgMP - Program Benefits Delivery Phase

Master

1/5

As a Program Manager, you have implemented a robust quality control process for your program. However, during a program review meeting, it is brought to your attention that the quality metrics have been consistently declining over the past few weeks. Upon further investigation, you discover that the root cause of the issue is the lack of adherence to the established quality standards by the program team members. What would be the most effective approach to address this situation and ensure program quality?

Escalate the issue to the program sponsor and request their intervention to address the lack of adherence to quality standards by the program team members.

Communicate the declining quality metrics to the program team members and emphasize the potential consequences of not adhering to the quality standards, such as negative impact on customer satisfaction and program success.

Conduct targeted training sessions for the program team members to reinforce the importance of following the quality standards and provide guidance on how to effectively implement them in their work.

Implement a more stringent quality control process with additional checkpoints and approvals, and mandate that all program team members strictly follow the new process to improve quality metrics.