Inspect and Adapt

Correct Answer: Analyze the root cause, implement changes and monitor the results

The best way to address defects is by analyzing their root cause and implementing changes accordingly. This approach aligns with the inspect and adapt principle, aiming for continuous improvement rather than quick fixes or non-constructive actions.

Correct Answer: The Team should revise the Product Backlog's priorities with the Product Owner based on customer feedback

The Scrum method is centred around managing and controlling product development. The primary role of the Scrum team is to ensure that the product being built meets the customer's needs and expectations. Thus, even though they are meeting their sprint goals, if the product is not satisfying the customer's needs, then there is a problem. Agile methodologies like Scrum rely heavily on customer feedback to ensure that the team is moving in the right direction. Therefore, the correct adaptation action would be to reassess the Product Backlog's priorities with the Product Owner based on customer feedback. For the other options, saying 'The team should continue as is since they are meeting their Sprint goals' ignores the very issue at hand which is that the product is not meeting the customer's needs. 'The team should reject customer feedback to avoid changes' is not an agile mindset and can definitely not work in favour of the Product Owner and the organization. Lastly, 'The team should ask the Scrum Master to solve the problem' would not be ideal because even the Scrum Master is not a higher authority who tells the team what to do, rather the team should work together to solve the problem. This includes the Product Owner also having conversations with the stakeholders to understand and pivot the priorities if needed.

Correct Answer: Assess capacity and adjust task assignment accordingly

Inspect and adapt principle encourages continuous improvement. Assessing the capacity and adjusting the task assignments is an effective way to help the team member in question while maintaining a healthy team atmosphere.