Customer Representative

5 minutes 5 Questions

The Customer Representative is an individual who serves as the voice of the customer within an Agile project. They ensure that the needs and priorities of the end-users are considered throughout the development process. The Customer Representative is responsible for clarifying requirements, providi…

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Question 1

As a customer representative, you notice a user story in the backlog that is vague and not well-defined. How should you address this issue?

Collaborate with the team to refine the user story and make it more understandable. Ask the stakeholders to rewrite the user story. Rewrite the user story yourself without involving the team. Ask the team to start working on it, assuming they will figure it out as they go. Remove the user story from the product backlog. Ignore the user story and hope the team will understand it eventually.

Correct Answer: Collaborate with the team to refine the user story and make it more understandable.

Refining user stories is a collaborative process between the customer representative and the team. Working together to achieve a clear and concise user story is essential to ensure the team understands the requirements.

Question 2

During a sprint review, you realize the team developed a feature that does not meet the stakeholders' expectations. What should you do as a customer representative?

Cancel the project as the stakeholders' expectations are not met. Tell the stakeholders that the feature is final and cannot be changed. Request the project manager to replace the team members responsible. Ask the team to start working on other features and ignore the current issue. Provide feedback to the team and work together to improve the feature in the next sprint. Blame the team for not understanding the requirements correctly.

Correct Answer: Provide feedback to the team and work together to improve the feature in the next sprint.

As a customer representative, it's crucial to provide constructive feedback and work collaboratively with the team to address any issues. Blaming, ignoring, or canceling the project is not an appropriate approach in Agile project management.

Question 3

As a customer representative, you received feedback from stakeholders stating that the team is not delivering value at the desired rate. What should you do in response to this feedback?

Ignore the feedback as the team is doing their best. Request a meeting with the stakeholders separately to negotiate revised expectations. Discuss the feedback with the team during the next retrospective and find ways to improve together. Ask the team to skip the next sprint planning and start working on high-priority features. Replace the team members with faster workers. Demand the team to work overtime to speed up the progress.

Correct Answer: Discuss the feedback with the team during the next retrospective and find ways to improve together.

Addressing stakeholders' concerns is essential in Agile project management. Engaging with the team during the retrospective helps to find ways to improve together and ensures everyone is working collaboratively towards shared goals.

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Customer Representative

Guide: Customer Representative in Agile Project Management

Agile Project Management - Customer Representative Example Questions

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