Facilitated Workshops

Correct Answer: Use visual modeling techniques to map requirements and identify dependency points

Visual modeling techniques offer the most effective approach for managing conflicting requirements in a workshop setting for several reasons: 1. They provide real-time visualization of relationships and dependencies between requirements 2. They foster collaborative understanding among participants 3. They help identify points of overlap and conflict clearly 4. They enable participants to see the bigger picture and understand trade-offs Why other approaches are less effective: Deferring decisions to the project sponsor later in the process delays resolution and may lead to misunderstandings or missed opportunities for compromise. Individual voting on requirements lacks the collaborative element needed to build consensus and understand underlying needs. Separate sessions with stakeholder groups fragments the discussion and misses the opportunity for direct dialogue and immediate conflict resolution that a facilitated workshop provides. The visual modeling approach maintains group dynamics while providing structure to work through conflicts constructively.

Correct Answer: Create a simple flowchart to visualize the current process steps and relationships

Creating a simple flowchart to visualize the current process steps and relationships is the most effective technique for analyzing process flows and identifying bottlenecks in a facilitated workshop setting. This approach is best because: - It provides a clear visual representation that all participants can see and understand - It enables real-time collaboration and discussion - It makes it easier to spot potential bottlenecks and inefficiencies - It helps maintain group focus and engagement The other options are less effective because: - Detailed documentation review is time-consuming and reduces group interaction - Individual written observations limit collaborative problem-solving and may miss systemic issues - Sequential presentations can be inefficient and may lead to fragmented understanding of the process A flowchart creates a shared visual understanding that facilitates group discussion and problem identification, making it the most suitable technique for a workshop environment focused on process improvement.

Correct Answer: Create user journey maps to illustrate the system interactions and touchpoints

Creating user journey maps is the most effective technique for helping stakeholders visualize a future system state because: Strengths of user journey maps: - They provide a visual representation of user interactions with the system - They help stakeholders understand the end-user perspective - They illustrate touchpoints and system interactions in an accessible way - They facilitate shared understanding among diverse stakeholder groups Why other options are less effective: Detailed analysis of current processes in spreadsheets is too focused on present state and uses a format that isn't visually engaging. Extensive technical documentation is too complex and formal for stakeholders who need visual understanding. Complex flowcharts with technical symbols can be overwhelming and may create barriers to understanding for non-technical stakeholders. User journey maps bridge the gap between technical and non-technical stakeholders, making them ideal for visualization exercises in workshops.