Customer Focus

5 minutes 5 Questions

Customer focus is a primary principle of the Kanban methodology, which emphasizes the importance of satisfying customer needs and adding value in every step of the workflow. By understanding customer requirements and expectations, teams can adjust their work process and deliverables accordingly. Th…

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Question 1

What is the most effective approach to addressing a customer complaint?

Shift the blame to another team member. Offer a discount for future services. Defend the team's decisions. Agree with the complaint without seeking resolution. Address the problem, gather feedback, and collaboratively improve the solution. Ignore the complaint.

Correct Answer: Address the problem, gather feedback, and collaboratively improve the solution.

An Agile team should focus on addressing customer complaints by working together, gathering feedback, and collaboratively improving the solution to ensure customer satisfaction.

Question 2

A customer's business requirements change during a project. How should the Agile team react?

Refuse to adapt to the new requirements. Charge extra fees for the changes. Stop the project altogether. Collaborate with the customer and embrace the change. Wait until the end of the project to address changes. Only implement the changes if they're easy.

Correct Answer: Collaborate with the customer and embrace the change.

Agile project management is about embracing change and being adaptable to customer's needs. Collaboration and understanding the customer's perspective is crucial.

Question 3

In the review meeting, the client gave some recommendations for improvement. How should the Agile team respond?

Defer recommendations to the next project. Ask the customer to adjust their expectations. Implement all recommendations without discussion. Ignore the customer's recommendations. Analyze and implement feasible suggestions discussed with the team. Only implement suggestions that are easiest to accomplish.

Correct Answer: Analyze and implement feasible suggestions discussed with the team.

It's important to analyze and discuss the recommendations with the team and implement those that are beneficial to the project. Open communication and collaboration lead to better outcomes.

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Customer Focus

Customer Focus in Kanban Methodology

Agile Project Management - Customer Focus Example Questions

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Question 2

Question 3

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