AWS Business Support is a paid support tier designed for organizations running production workloads on AWS. It provides enhanced technical assistance and resources beyond the free Basic Support plan.
Key features of AWS Business Support include:
**24/7 Technical Support**: Access to Cloud Support…AWS Business Support is a paid support tier designed for organizations running production workloads on AWS. It provides enhanced technical assistance and resources beyond the free Basic Support plan.
Key features of AWS Business Support include:
**24/7 Technical Support**: Access to Cloud Support Engineers via phone, chat, and email around the clock for technical issues. Response times vary based on severity, with critical system down situations receiving responses within one hour.
**AWS Trusted Advisor**: Full access to all Trusted Advisor checks, which provide recommendations for cost optimization, security improvements, fault tolerance, performance enhancements, and service limit monitoring.
**AWS Support API**: Programmatic access to support case management and Trusted Advisor, enabling automation of support workflows.
**Third-Party Software Support**: Guidance for common operating systems, application stack components, and popular third-party software running on AWS.
**Infrastructure Event Management**: For an additional fee, AWS provides planning and support for significant events like product launches or migrations.
**Pricing Structure**: Business Support is priced as a percentage of monthly AWS usage, starting at 10% for the first $10,000, then decreasing at higher spending levels. The minimum monthly charge is $100.
**Use Cases**: This tier suits companies with production environments requiring faster response times, those needing comprehensive Trusted Advisor recommendations, and organizations wanting proactive guidance.
**Comparison**: Business Support sits between Developer Support (designed for testing environments) and Enterprise Support (for mission-critical workloads). Unlike Enterprise Support, Business Support does not include a Technical Account Manager.
Organizations choosing Business Support benefit from improved operational efficiency, reduced downtime through faster issue resolution, and optimization opportunities identified through Trusted Advisor, making it a valuable investment for businesses relying on AWS infrastructure for their core operations.
AWS Business Support
AWS Business Support is one of the four support plans offered by Amazon Web Services, designed specifically for production workloads and businesses that require 24/7 technical support.
What is AWS Business Support? AWS Business Support is a paid support tier that provides enhanced technical assistance, faster response times, and additional features beyond the Basic and Developer plans. It sits between Developer Support and Enterprise Support in terms of features and cost.
Why is AWS Business Support Important? For organizations running production workloads on AWS, Business Support ensures minimal downtime and quick resolution of technical issues. It provides access to AWS Support Engineers around the clock, which is critical for businesses that cannot afford extended outages or performance degradation.
Key Features of AWS Business Support:
24/7 Access to Cloud Support Engineers - You can reach AWS support via phone, chat, and email at any time, day or night.
Response Times: - General guidance: Less than 24 hours - System impaired: Less than 12 hours - Production system impaired: Less than 4 hours - Production system down: Less than 1 hour
AWS Trusted Advisor - Full access to all Trusted Advisor checks, including cost optimization, security, fault tolerance, performance, and service limits.
AWS Personal Health Dashboard - Proactive notifications about AWS service health and how it may impact your resources.
Infrastructure Event Management - Available for an additional fee to help plan and execute major events.
Third-Party Software Support - Guidance on configuring and troubleshooting popular third-party applications running on AWS.
How AWS Business Support Works: Once subscribed, you gain access to the AWS Support Center where you can create support cases. Cases are prioritized based on severity levels you assign. AWS Support Engineers will respond within the guaranteed timeframes based on the issue severity. You can communicate through your preferred channel - phone for urgent issues, chat for quick questions, or email for detailed technical inquiries.
Cost Structure: AWS Business Support is priced as the greater of $100 per month or a percentage of your monthly AWS usage charges (ranging from 10% for the first $10,000 down to 3% for usage over $500,000).
Exam Tips: Answering Questions on AWS Business Support
1. Remember the response times - Production system down gets less than 1 hour response. This is a frequently tested topic.
2. Know the difference from Developer Support - Business Support offers 24/7 phone and chat access, while Developer Support only provides email support during business hours.
3. Trusted Advisor access - Business Support provides FULL access to all Trusted Advisor checks. Basic and Developer plans only get limited checks.
4. Use case scenarios - If a question mentions production workloads, 24/7 support needs, or phone support requirements, Business Support is likely the answer.
5. Compare with Enterprise Support - Business Support does NOT include a Technical Account Manager (TAM) or Concierge Support Team. These are Enterprise-only features.
6. Infrastructure Event Management - Remember this is available with Business Support but requires an additional fee, unlike Enterprise Support where it is included.
7. Third-party software support - Questions about getting help with operating systems or common applications running on AWS point to Business Support or higher tiers.
8. Watch for keywords - Terms like 'production environment', '24/7 technical support', 'less than 1 hour response', and 'full Trusted Advisor' indicate Business Support level requirements.