AWS Developer Support is an entry-level paid support plan designed for developers who are experimenting with AWS or running development and test workloads. It is ideal for individuals or small teams getting started with cloud services and needing technical guidance.
Key features of AWS Developer S…AWS Developer Support is an entry-level paid support plan designed for developers who are experimenting with AWS or running development and test workloads. It is ideal for individuals or small teams getting started with cloud services and needing technical guidance.
Key features of AWS Developer Support include:
1. **Business Hours Access**: You can submit technical support cases via email during business hours. Response times are based on case severity - general guidance within 24 hours and system impaired issues within 12 hours.
2. **One Primary Contact**: Unlike higher-tier plans, Developer Support allows only one primary contact who can open technical support cases with AWS.
3. **General Architectural Guidance**: AWS provides recommendations on how to use AWS products, features, and services together. This helps developers understand best practices for their specific use cases.
4. **AWS Trusted Advisor**: Access to seven core Trusted Advisor checks is included, covering service limits and basic security recommendations.
5. **Personal Health Dashboard**: Full access to AWS Health Dashboard provides alerts and remediation guidance when AWS experiences events that may affect your resources.
6. **Support Forums**: Access to AWS community forums and documentation resources.
**Pricing**: Developer Support starts at $29 per month or 3% of monthly AWS charges, whichever is greater.
**Limitations**: This plan does not include phone support, 24/7 access, third-party software support, or access to AWS Support API. There is no technical account manager assigned, and response times are slower compared to Business or Enterprise support plans.
Developer Support is a cost-effective option for non-production workloads where rapid response times are not critical. For production systems requiring faster response times, 24/7 support, or architectural reviews, upgrading to Business or Enterprise Support plans would be recommended.
AWS Developer Support
What is AWS Developer Support?
AWS Developer Support is the first paid tier in the AWS Support plan hierarchy, designed specifically for developers who are experimenting with AWS or in the early stages of development. It sits above the free Basic Support tier and provides enhanced technical support capabilities.
Why is AWS Developer Support Important?
Understanding AWS Developer Support is crucial for the Cloud Practitioner exam because:
• It represents the entry-level paid support option for AWS customers • It provides a cost-effective way for individual developers and small teams to get technical assistance • It demonstrates the tiered nature of AWS support offerings • Questions about support plans frequently appear on the exam
Key Features of AWS Developer Support
Support Channels: • Access to Cloud Support Associates via email during business hours • AWS Trusted Advisor - limited to 7 core checks • Personal Health Dashboard • Access to AWS documentation, whitepapers, and support forums
Response Times: • General guidance: less than 24 business hours • System impaired: less than 12 business hours
Pricing: • Starts at $29 per month or 3% of monthly AWS usage (whichever is greater)
Primary Use Cases: • Individual developers testing and learning AWS • Development and testing environments • Non-production workloads
What Developer Support Does NOT Include:
• 24/7 phone support • Access to a Technical Account Manager (TAM) • Infrastructure Event Management • Less than 1-hour response times for critical issues • Full Trusted Advisor checks
How AWS Developer Support Works
1. You subscribe to Developer Support through the AWS Support Center 2. You gain access to open support cases via email 3. Support is available during business hours in your selected region 4. One primary contact can open support cases 5. Cases are handled by Cloud Support Associates who provide technical guidance
Exam Tips: Answering Questions on AWS Developer Support
Remember these key differentiators:
• Email support only - Developer Support does not include phone or chat support • Business hours only - Not 24/7 support like higher tiers • 12-hour response time for system impaired issues is the fastest response available • One primary contact - Unlike Business Support which allows unlimited contacts • Best for testing and development - Not recommended for production workloads
Common Exam Scenarios:
• If a question mentions a developer testing applications and needing basic technical support at low cost, Developer Support is likely the answer • If the scenario requires 24/7 support or phone access, Developer Support is NOT the correct choice • If the question asks about the least expensive paid support option, Developer Support is correct • For production systems requiring fast response times, look for Business or Enterprise Support instead
Quick Comparison to Remember:
• Basic Support = Free, no technical support cases • Developer Support = $29+/month, email support, business hours • Business Support = $100+/month, 24/7 phone, email, chat • Enterprise Support = $15,000+/month, includes TAM
When answering exam questions, focus on the specific requirements mentioned. Developer Support fills the gap between free Basic Support and the more comprehensive Business Support tier.