AWS Enterprise On-Ramp Support is a support tier designed for organizations that are beginning their cloud journey or have production workloads requiring enhanced guidance. It bridges the gap between Business Support and full Enterprise Support, offering a cost-effective option for growing business…AWS Enterprise On-Ramp Support is a support tier designed for organizations that are beginning their cloud journey or have production workloads requiring enhanced guidance. It bridges the gap between Business Support and full Enterprise Support, offering a cost-effective option for growing businesses.
Key features include:
**Response Times**: Critical business-impacted cases receive responses within 30 minutes, urgent issues within 1 hour, and high-priority cases within 4 hours. This ensures production systems receive timely assistance.
**Technical Account Management**: Customers gain access to a pool of Technical Account Managers (TAMs) who provide proactive guidance. Unlike full Enterprise Support with a dedicated TAM, Enterprise On-Ramp provides consultative reviews and architectural guidance on a scheduled basis.
**Proactive Services**: The tier includes Infrastructure Event Management once per year, helping customers plan and execute significant events like product launches or migrations. Customers also receive Well-Architected reviews to optimize their workloads.
**AWS Trusted Advisor**: Full access to all Trusted Advisor checks is provided, enabling cost optimization, security improvements, fault tolerance enhancements, and performance optimization recommendations.
**Support Concierge**: Access to the Support Concierge team assists with billing and account inquiries, helping manage AWS costs effectively.
**Training**: Customers receive self-paced labs and access to training resources to build cloud skills within their organization.
**Pricing**: Enterprise On-Ramp is priced at the greater of $5,500 per month or a percentage of monthly AWS usage, making it more accessible than full Enterprise Support while providing substantial value.
This tier is ideal for companies with production workloads that need expert guidance but may not require the comprehensive coverage of full Enterprise Support. It provides essential tools, faster response times, and proactive architectural reviews to help organizations optimize their AWS environments and accelerate cloud adoption with confidence.
AWS Enterprise On-Ramp Support: Complete Guide
What is AWS Enterprise On-Ramp Support?
AWS Enterprise On-Ramp Support is a support tier positioned between Business Support and Enterprise Support. It was designed for organizations that are beginning their cloud journey or have production workloads but do not yet require the full Enterprise Support package. This tier provides access to a pool of Technical Account Managers (TAMs) and offers enhanced guidance for cloud optimization.
Why is AWS Enterprise On-Ramp Support Important?
This support tier bridges the gap between Business and Enterprise levels, making it crucial for: - Organizations with production and business-critical workloads - Companies seeking proactive guidance at a more accessible price point than full Enterprise Support - Businesses that need consultative architectural reviews but have smaller cloud footprints - Teams requiring faster response times than Business Support provides for critical issues
Key Features of Enterprise On-Ramp Support:
Response Times: - General guidance: 24 hours - System impaired: 12 hours - Production system impaired: 4 hours - Production system down: 1 hour - Business-critical system down: 30 minutes
Technical Account Manager (TAM): - Access to a pool of TAMs (not a designated TAM like full Enterprise) - Consultative reviews and architectural guidance - Proactive support programs
Additional Benefits: - AWS Trusted Advisor with full checks - Infrastructure Event Management (one per year) - Training credits - Concierge Support Team for billing and account assistance - Support Automation Workflows
How Enterprise On-Ramp Compares to Other Tiers:
- Basic Support: Free, limited access to Trusted Advisor - Developer Support: Starting at $29/month, email support only - Business Support: 24/7 phone and chat, 1-hour response for production down - Enterprise On-Ramp: Pool of TAMs, 30-minute critical response - Enterprise Support: Designated TAM, 15-minute critical response
How AWS Enterprise On-Ramp Support Works:
1. Organizations subscribe to this support tier through the AWS Console 2. The support team becomes accessible via phone, chat, and web 24/7 3. TAMs from a shared pool engage with your team for consultative reviews 4. Annual Infrastructure Event Management helps with planned events 5. Full Trusted Advisor recommendations become available for optimization
Exam Tips: Answering Questions on AWS Enterprise On-Ramp Support
Key Differentiators to Remember: - Enterprise On-Ramp provides access to a pool of TAMs, while full Enterprise provides a designated TAM - The critical system response time is 30 minutes (Enterprise is 15 minutes) - This is the minimum tier that offers TAM access - Infrastructure Event Management is included once per year
Common Exam Scenarios: - When a question mentions needing TAM access at a lower cost than Enterprise, choose Enterprise On-Ramp - If the scenario describes growing organizations with production workloads needing proactive guidance, Enterprise On-Ramp is likely the answer - Questions about 30-minute response times for critical issues point to Enterprise On-Ramp
Watch for These Keywords: - Pool of Technical Account Managers - Cost-effective alternative to Enterprise Support - Business-critical workloads with proactive support needs - 30-minute response time for critical issues
Common Mistakes to Avoid: - Confusing Enterprise On-Ramp TAM access (pooled) with Enterprise Support (designated) - Mixing up response times between support tiers - Forgetting that Enterprise On-Ramp is a distinct tier, not a subset of Enterprise Support