Performance Metrics and KPIs

Correct Answer: Post-Project Customer Satisfaction Survey

The 'Post-Project Customer Satisfaction Survey' is the best option for evaluating the overall performance of a project. This metric is comprehensive and directly reflects the customer's view of the project outcome. For the product to be considered successful, it should meet the customer's expectations. The other options are not ideal for the following reasons: The 'Number of project change requests' measures only changes but not the overall success or failure of the project. 'Team member arrival times' is unrelated to the project's outcome as it doesn't determine whether the project was successful or not. Finally, the 'Number of customer complaints about product delivery delay' measures one aspect of the project, the delivery, but it doesn't evaluate the product's performance or customer satisfaction with the final product.

Correct Answer: Schedule Variance (SV)

The correct answer is Schedule Variance (SV). This is because Schedule Variance is a measure of schedule performance on a project. It provides a quick overview of the schedule performance of the project. If changes are requested in the project, the SV will help you estimate the impact on the project schedule. On the other hand, the Cost Variance (CV) relates to the cost efficiency of the budgeted resources expressed as the difference between earned value and actual cost, not time. Return on Investment (ROI) is a financial metric that is widely used to measure the likelihood of gaining a return from an investment. It is not particularly useful in this situation as it does not give an indication of the timing impact of changes. Lastly, the Cost Performance Index (CPI) is a measure of the financial effectiveness and efficiency of a project. It measures the value of the work completed compared to the actual cost spent on the project, so it doesn't refer to schedule or timing changes.

Correct Answer: Resource Utilization Rate

The most suitable KPI in this scenario is the Resource Utilization Rate. This is because it directly measures how efficiently resources are being used in a project, which is exactly what the project manager in this case is interested in. As the project is aggressively timed and resource-constrained, it becomes even more crucial to ensure that all resources are being utilized efficiently to maintain progress. On the other hand, although Cost Variance, Customer Satisfaction Index, and Earned Value can be important KPIs in a project management context, they are not as directly related to the specific concern at hand, being more related to cost, quality, and time management respectively.