Stakeholder Engagement

Correct Answer: Schedule a meeting with the stakeholder to discuss the impact of the requested changes, present the assessment findings, and negotiate a mutually acceptable solution that aligns with the project's objectives and constraints.

The best approach for the project manager is to schedule a meeting with the stakeholder to discuss the impact of the requested changes, present the assessment findings, and negotiate a mutually acceptable solution that aligns with the project's objectives and constraints. This approach allows for open communication and collaboration between the project manager and the stakeholder. By presenting the assessment findings, the project manager can clearly communicate the potential delays and increased costs associated with the requested changes. This transparency helps the stakeholder understand the implications of their request. Through negotiation, the project manager can work with the stakeholder to find a solution that balances the stakeholder's needs with the project's objectives and constraints. This may involve prioritizing the requested features, finding alternative solutions, or adjusting the project timeline and budget if necessary. The other options are less effective because they either fail to address the stakeholder's concerns adequately or risk compromising the project's success. Immediately incorporating the changes without assessment could lead to significant issues down the line. Escalating the issue to senior management may not resolve the underlying communication gap between the project manager and stakeholder. Politely dismissing the stakeholder's request without further discussion could damage the relationship and leave the stakeholder feeling unheard.

Correct Answer: Schedule a one-on-one meeting with the stakeholder to understand their concerns and discuss how to better involve them in the project.

The most effective action would be to schedule a one-on-one meeting with the stakeholder to understand their concerns and discuss how to better involve them in the project. This approach allows the project manager to directly address the issue with the stakeholder, gather valuable insights into their perspective, and collaboratively find solutions to improve their engagement. Open communication and active listening are key to resolving such situations. Informing the stakeholder's superior without first attempting to resolve the issue directly with the stakeholder could strain the relationship and may not address the root cause of the disengagement. Continuing with the project while assuming the stakeholder will re-engage on their own fails to proactively address the issue and may lead to further disengagement or missed opportunities for valuable input. Redistributing the stakeholder's responsibilities and limiting communication with them should be a last resort, as it may alienate the stakeholder and deprive the project of their unique insights and contributions.

Correct Answer: Organize a workshop with key stakeholders to prioritize requirements

In a scenario with conflicting requirements from multiple stakeholders, the ScrumMaster should encourage collaboration and alignment among all parties involved. Organizing a workshop with key stakeholders to prioritize requirements fosters collaborative decision-making, ensuring that the final deliverable meets the most critical needs of the stakeholders. This approach aligns with Agile and Scrum principles, which emphasize communication, collaboration, and adaptation. Having the product owner singularly choose the requirements might overlook vital input from other stakeholders and does not encourage joint ownership of the project. Letting the development team decide based on feasibility might neglect the business or user needs that could be crucial for the success of the project. While preparing a comprehensive report to compare the impact of each requirement might seem helpful, it's a more passive approach and does not directly facilitate stakeholder alignment or collaboration. The workshop method actively engages all parties in the decision-making process, which is why it is the best answer.