Change Request Process

Correct Answer: Analyze the impact of the change request on the project's objectives and constraints.

The best course of action when someone suggests a change to a project, especially one that could potentially improve workflow, is to analyze the impact of the proposed change on the project's objectives and constraints. This includes evaluating whether it aligns with the project's goals, if the accelerated schedule is feasible, and the impact it may have on other aspects of the project. The other options are not optimal project management responses. Ignoring the request because it doesn't come from the project sponsor is wrong; everyone's ideas should be considered. Immediately implementing the change without further investigation could lead to unforeseen problems. Rejecting the request outright because it will accelerate the project schedule doesn't take into account the potential benefits of the proposed change; accelerating a project schedule can sometimes be beneficial if properly managed.

Correct Answer: Assess the impact of the requested change on the project scope, cost, and schedule

When a project manager like Alex is notified about a critical change, he must first assess the impact of the requested change on the project's scope, cost, and schedule. This allows him to understand how much effort, time, and resources would be needed to accommodate the change. This way he can better decide whether to accept the change request or not, or negotiate on the extent of the change. The other options aren't ideal because implementing the change immediately without this analysis can lead to resource mismanagement and potential failure. Ignoring the request is not professional and does not consider the client's needs. Discussing internally before informing the client about the possibility of a change may needlessly concern the team if the change proves to be unfeasible or detrimental.

Correct Answer: Document the change request formally

The most appropriate initial action in the Change Request Process is to document the change request formally. This is the correct answer because:

1. Formal documentation is the first step in any change management process.
2. It ensures that all aspects of the proposed change are captured and can be evaluated properly.
3. It creates a record for future reference and analysis.
4. It allows for proper tracking and management of the change request throughout its lifecycle.

The other options are not the most appropriate initial actions:

Implementing the change and adjusting the budget immediately is premature. Changes should not be implemented before proper evaluation and approval.

Conducting a detailed cost-benefit analysis, while important, is not the initial step. This analysis would typically follow the formal documentation of the change request.

Seeking approval from the project sponsor is also not the initial step. The change request should be documented and evaluated before it reaches the sponsor for approval.

In the Change Request Process, formal documentation is the crucial first step that sets the foundation for all subsequent actions, including evaluation, analysis, and approval.