Guide: Training and Education in Change Management - Exam Tips Included
Understanding the role of Training and Education in Change Management is crucial for any exam on this subject.
Why it's important: Training and Education are the backbone of any change management processes. They ensure employees understand and can carry out the new processes, as well as feel valued and included in the changes.
What it is: Training and Education in Change Management refer to the effort to prepare stakeholders for changes in an organizational context. It involves awareness-raising, skill building and attitude change.
How it works: A structured educational program is designed, often tailored to individual departments or roles within the organization, to impart new skills or knowledge necessary to adjust to changes.
Exam Tips: Answering Questions on Training and Education:
- Understand the theory: Know the principles and stages involved in this process.
- Use example cases: Real life scenarios can demonstrate your understanding on a deeper level.
- Mind the stakeholders: Remember that every change affects different people in different ways. Tailor your answers accordingly.
- Be critical: Examiners like to see critical thinking skills. Don't just say what happens, say why it's important or why it might be challenging.
Mastery of the concept of Training and Education in Change Management can lend you a significant edge in your understanding of the CAPM or any Change Management exam.