Conflict Transformation

Correct Answer: Facilitate a collaborative problem-solving session

The best approach for the project manager in this situation is to facilitate a collaborative problem-solving session. This method is most effective because:

1. It addresses the root cause of the conflict directly.
2. It encourages open communication and mutual understanding between team members.
3. It promotes teamwork and collaboration, which are essential for project success.
4. It allows for the exploration of different perspectives and potential solutions.
5. It empowers team members to resolve their own conflicts, fostering a positive team dynamic.

The other options are less effective:

Implementing a strict decision-making hierarchy may resolve disputes quickly but doesn't address the underlying issues or promote collaboration. This approach can lead to resentment and continued conflict.

Assigning team members to separate tasks minimizes interaction but doesn't solve the fundamental disagreement. It may also reduce overall team efficiency and limit opportunities for knowledge sharing.

Conducting individual performance evaluations focuses on personal issues rather than the project-related disagreement. This approach may create additional tension and doesn't directly address the implementation methods in question.

By choosing to facilitate a collaborative problem-solving session, the project manager transforms the conflict into an opportunity for team growth, improved communication, and more effective decision-making processes.

Correct Answer: Facilitate a workshop with the team discussing Agile principles, common goals, and benefits of diversity in work methods. Try to find the approach that is most productive for everyone.

The best approach to handle such conflicts is 'Facilitate a workshop with the team discussing Agile principles, common goals, and benefits of diversity in work methods. Try to find the approach that is most productive for everyone.' This addresses the issue by facilitating open communication to align understanding and expectations of Agile while respecting the diversity of team members' working styles. The team can then collectively come up with the most productive workflow. On the other hand, 'Impose your view on Agile practices and make people follow it.' is not a collaborative approach and goes against the principles of Agile, which values individuals and interactions. 'Ignore the conflict and let the team solve it themselves.' is not proactive and may lead to further conflicts affecting team morale and project schedule. 'Divide the team based on their preferred workflow.' is completely against the principle of a cross-functional team that Agile values and could lead to disintegration of the team.

Correct Answer: Facilitate a workshop to align priorities and create a shared vision

The best approach for a project manager to transform conflicts due to varying priorities among team members from different departments is to facilitate a workshop to align priorities and create a shared vision. This approach is effective because: 1. It brings all team members together to address the issue collaboratively. 2. It allows for open communication and understanding of different perspectives. 3. It helps create a unified vision and alignment of priorities across departments. 4. It promotes team building and fosters a sense of shared responsibility. 5. It addresses the root cause of the conflict rather than just symptoms. The other options are less effective: Implementing a strict hierarchy-based decision-making process may create resentment and doesn't address the underlying issue of misaligned priorities. Encouraging team members to focus solely on their departmental goals would exacerbate the conflict and hinder project progress. Assigning a neutral third party to make final decisions doesn't promote collaboration or address the root cause of the conflict, and may lead to decisions that don't fully consider all perspectives.