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Project Quality Management

5 minutes 5 Questions

Project Quality Management is a project governance factor that denotes the processes and activities ensuring the project will satisfy the defined project standards. It comprises three key processes: Quality Planning (involves identifying quality requirements and standards), Quality Assurance (involves evaluating the project's performance periodically to provide confidence that the project will satisfy the quality standards), and Quality Control (involves monitoring specific project results). Good quality management can lead to better project predictability, less rework, and higher customer satisfaction.

Guide to Project Quality Management

What is Project Quality Management?
Project Quality Management is a vital aspect of any project management plan. It entails the processes and activities that determine quality policies, objectives, and responsibilities in order to satisfy the demands of the project. The prime goal is to ensure that the output or end result of a project meets the set requirements and expectations.

Why is it Important?
Quality Management is pivotal to a project’s success. It ensures the product meets the defined standards and specifications, thereby establishing trust with the customer. It reduces the risk of project failure and increases productivity by establishing an effective work process, thus saving time and resources.

How does it Work?
It works via three processes: Quality Planning, Quality Assurance and Quality Control. Quality planning involves identifying the relevant quality standards and determining how they will be met. Quality assurance verifies that the project will meet the identified standards by the use of system of quality measurements. Quality control monitors specific project results to check if they comply with relevant quality standards.

Exam Tips: Answering Questions on Project Quality Management
1. Understand the definitions: One of the proven tactics is to ensure an understanding of the basic quality management concepts, definitions, and terminologies.
2. Grasp the process of implementation: Questions often relate to the application of these principles in real-world situations.
3. Know the tools involved: Understanding the different quality management tools and their applications can be advantageous as several questions revolve around them.
Remember, demonstrating a clear comprehension of concepts combined with real-world applicability is key in answering questions on Project Quality Management.

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CAPM - Project Governance Example Questions

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Question 1

A project manager wants to ensure that project processes comply with organizational policies and that industry best practices are being followed. Which quality management activity should the project manager perform to achieve this?

Correct Answer: Quality Audit

The correct answer is **Quality Audit**. A quality audit is a structured, independent review conducted to determine whether project activities comply with organizational policies, processes, and procedures, and whether these policies and procedures are being implemented effectively. It also helps in identifying best practices being followed and areas of improvement. **Control Quality** focuses on monitoring and recording the results of executing quality activities to assess performance and recommend necessary changes. It is primarily concerned with the deliverables meeting the quality requirements, not specifically with compliance to organizational policies or industry best practices. **Process Analysis** involves identifying needed improvements in processes by examining problems, constraints, and non–value-added activities. While it aids in process improvement, it doesn't specifically ensure compliance with policies or adherence to best practices. **Benchmarking** is the process of comparing actual or planned project practices to those of comparable projects to identify best practices, generate ideas for improvement, and provide a basis for measuring performance. Although it helps in understanding industry standards, it does not ensure that project processes comply with organizational policies.

Question 2

During a project quality audit, the project manager reviews the process for determining what quality standards and requirements are relevant and how they will be applied. This activity is part of which Project Quality Management process?

Correct Answer: Quality Planning

The activity described, reviewing the process for determining quality standards and requirements and how they will be applied, is part of the Quality Planning process in Project Quality Management. Quality Planning is the process of identifying quality requirements and standards for the project and product, and documenting how the project will demonstrate compliance with quality requirements. Quality Assurance is the process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used. Quality Inspection and Quality Optimization are not valid Project Quality Management processes according to the PMBOK Guide.

Question 3

You are managing a project that requires you to ensure that the deliverables meet specific standards. The team suggests 'Gold Plating' the deliverables. As a Project Manager, what should be your response?

Correct Answer: Discourage gold plating and focus on meeting the project requirements

Gold plating in project management is the act of giving the customer more than what they originally asked for. While this might seem like a good way to exceed expectations, it can often lead to scope creep and cost and time overruns. The better approach is to meet the requirements as defined in the project scope. This is why the answer 'Discourage gold plating and focus on meeting the project requirements' is the best answer. Let's look at the other options: 'Accept the team's suggestion and start gold plating' is not advisable because it can lead to a deviation from the project's intended scope, which might lead to increased costs and delays. 'Inform stakeholders about the team's suggestion' is not a solution to the problem, but only shifts the decision to the stakeholders. Finally, 'Perform additional quality audits' is unnecessary if you simply stick to the project scope.

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