Conflict Management

5 minutes 5 Questions

Conflict Management refers to the process of identifying and addressing disputes that arise within a project. It involves understanding the root cause of the conflict, exploring possible solutions, and deciding the best way to resolve the conflict. Effective conflict management prevents the escalat…

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Question 1

During a team conflict where two employees have opposing views on how to approach a project, which conflict resolution strategy involves working together to find a solution that fully satisfies the interests of both parties?

Avoiding the conflict by postponing the discussion to a later time Compromising by finding a middle ground that partially satisfies both parties Collaborative problem-solving to ensure both parties' needs are met Accommodating by prioritizing one party's needs over the other

Correct Answer: Collaborative problem-solving to ensure both parties' needs are met

Collaborative problem-solving involves both parties working together to find a solution that fully satisfies the interests of each side. This approach promotes open communication and mutual understanding, ensuring that the final outcome benefits everyone involved. Other strategies, such as compromising, avoiding, or accommodating, do not fully address the interests of both parties, making collaborative problem-solving the most effective method in this scenario.

Question 2

Which conflict resolution style involves each party giving up something to reach a mutually acceptable solution?

Compromising Avoiding Competing Collaborating

Correct Answer: Compromising

Compromising involves each party giving up something to reach a mutually acceptable solution. Competing involves pursuing one's own interests at the expense of others. Collaborating involves working together to find a solution that fully satisfies both parties. Avoiding involves ignoring or withdrawing from the conflict.

Question 3

When two team members consistently disagree on project priorities, which conflict management approach helps in achieving a mutually beneficial solution?

Allowing team members to manage themselves without intervention Compromising by having each side give up some demands Collaborative problem-solving to address underlying interests Authoritative decision-making to impose a clear hierarchy

Correct Answer: Collaborative problem-solving to address underlying interests

Collaborative problem-solving addresses the underlying interests of both team members, facilitating a mutually beneficial solution. This approach encourages open communication and cooperation. Other approaches, such as authoritative decision-making or allowing team members to manage themselves, do not foster mutual understanding and may lead to unresolved conflicts.

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Conflict Management

Guide: Conflict Management in Project Human Resource Management

CAPM - Conflict Management Example Questions

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