Guide to Quality Improvement

What is Quality Improvement?
Quality Improvement (QI) is an approach that aspires to improve the level of performance in any defined process or activity. It involves a systematic, long-term effort aimed at bringing about incremental improvements in processes, services, or outcomes.

Why it's important?
The goal of Quality Improvement is to enhance the efficiency and effectiveness of an organization. It seeks to eliminate waste, streamline processes, and ultimately create better outcomes. In terms of project quality management, QI can play a critical role in enhancing delivery speed, cost control and customer satisfaction.

How it works?
Quality Improvement strategies can be broken down into a cycle of four stages: Plan, Do, Check, Act (PDCA).

• Plan: Identify the process to improve, collect data, and pinpoint what improvements need to be made.
• Do: Implement the change or strategy.
• Check: Review the data to see if the change has made a positive difference.
• Act: If the change was successful, implement it on a wider scale and continuously assess your results

• Understand the definitions and process of Quality Improvement.
• Link the concept and importance of QI to practical business situations.
• Use the PDCA cycle in explaining how to apply Quality Improvement.
• Provide specific, real-world examples to illustrate your points.
• Practice exams or quizzes in advance to familiarize yourself with the topic and types of questions.