Emotional Intelligence

Correct Answer: Set up a private meeting to discuss the issue with them and find out if anything changed

As a project manager, it is vital to address any concerns that team members might have regarding their assignments. This ensures that they are comfortable with their tasks and therefore enhances their productivity. The best response therefore would be to set up a private meeting with the team member and discuss the issue. This creates a conducive environment for the team member to freely express their concerns, without feeling judged or intimidated by other team members. Ignoring the situation could lead to further dissatisfaction and impact team morale and productivity negatively. Discussing the issue publicly during a team meeting can put the team member on the spot and create discomfort or resentment. Jumping to conclusions and re-assigning the task immediately could potentially lead to misunderstanding because it may seem as if their views and feelings were not considered.

Correct Answer: Approach the employee privately to discuss their feelings and offer support.

Approaching the employee privately to discuss their feelings and offer support demonstrates emotional intelligence by showing empathy and providing a safe space for the employee to express their emotions. This approach helps address the underlying issues causing the distress and fosters a supportive work environment. The other options either involve public confrontation, which can embarrass the employee, distracting them from their feelings without addressing the root cause, or encouraging them to handle their emotions independently without offering support.

Correct Answer: Schedule a one-on-one meeting with the team member to discuss their behavior, focusing on the impact it has on the team. Actively listen to their perspective and work together to find a solution that addresses the issue while maintaining their dignity and self-esteem.

The best approach is to schedule a one-on-one meeting with the team member to discuss their behavior, focusing on the impact it has on the team. This allows the project manager to address the issue privately and professionally, using emotional intelligence principles such as active listening, empathy, and collaboration. By listening to the team member's perspective, the project manager can gain a better understanding of the underlying reasons for their behavior and work together with the team member to find a solution that addresses the issue while maintaining their dignity and self-esteem. This approach demonstrates respect for the individual and promotes a positive, solution-oriented dialogue. Publicly calling out the team member's behavior during a team meeting (235482) is likely to escalate the situation and may lead to further conflict and resentment. Reassigning the team member to a different project (235483) does not address the root cause of the problem and may be seen as avoiding the issue. Filing a formal complaint with HR (235484) should be considered a last resort, as it may damage the relationship between the project manager and the team member and create a hostile work environment.