Team Building

Correct Answer: Encourage and facilitate a comprehensive handover session for knowledge transfer and coop with the team to reassess and redistribute the remaining work.

The ScrumMaster has the responsibility to ensure a smooth transition when a team member leaves. This can be achieved through comprehensive knowledge transfer from the departing team member to the remaining team. This can be facilitated as a handover session where the tasks, lessons learnt, and challenges faced can be shared. Also, the remaining tasks should be reassessed and redistributed among the team. This allows the team to accommodate the loss and places the team in the best position to reach their goals. This would be the best approach. The other options cannot be considered as the best choices. Ignoring the problem and leaving the team to figure it out is not an appropriate approach in Scrum, because the ScrumMaster's role is to facilitate and remove impediments. Forcing the team member to stay until the project completion is not ethical and is against the principles of respect, which is one of the core values of Scrum. Lastly, hiring a new member and assigning all tasks to the new member is not feasible since it will take time for the new hire to understand the project, hence delaying the project's progress.

Correct Answer: Organize a workshop to facilitate a discussion on the importance of embracing diverse work styles and fostering a collaborative environment.

The most effective approach for the project manager to address the issue of disagreement between Sara and John is to organize a workshop to facilitate a discussion on the importance of embracing diverse work styles and fostering a collaborative environment. This approach helps in creating awareness about the value of different approaches to work and encourages mutual understanding and respect among team members. It also provides a platform for Sara and John to communicate their preferences and find common ground for collaboration. The other options of arranging a meeting to assign clear roles, encouraging them to work separately, or sending them to training programs do not directly address the underlying issue of conflicting work styles and may not promote a sustainable solution to the problem.

Correct Answer: Facilitate a discussion with the team to identify communication barriers and collaborate on creating a plan to improve communication during stand-ups.

The best approach for the Certified ScrumMaster is to facilitate a discussion with the team to identify communication barriers and collaborate on creating a plan to improve communication during stand-ups. This approach aligns with the Scrum values of openness, respect, and courage, as it encourages the team to have an open and honest conversation about the challenges they face and work together to find a solution. Immediately implementing a new communication tool without addressing the root cause of the issue may not solve the problem and could potentially introduce new complications. Encouraging one-on-one discussions after the stand-up may help clarify misunderstandings but does not address the core issue of ineffective communication during the meeting. Asking the team to prepare detailed written reports before each stand-up goes against the principles of Scrum, which emphasize face-to-face communication and collaboration over documentation.