Requirements Analysis

Correct Answer: Requirements traceability matrix

The most suitable tool to capture the details of a project requirement is the 'Requirements traceability matrix'. This tool is specifically designed to link product requirements from their origin to the deliverables that satisfy them. This aids in ensuring every specified requirement is met, and in greater detail. 'Project Management Information System (PMIS)' is more associated with tracking the project progress but does not necessarily delve into requirement specifics. 'Gantt chart' is a type of horizontal bar chart commonly used in project management for scheduling tasks over time but does not offer detailed requirements specification. 'Cost performance index (CPI)' measures the cost efficiency of budgeted resources; however, it does not describe requirements in detail.

Correct Answer: Organize a workshop to clarify and align stakeholder expectations

The best course of action when stakeholders have different interpretations of a key project deliverable is to organize a workshop to clarify and align stakeholder expectations. This approach is crucial for several reasons:

1. It promotes open communication among all stakeholders.
2. It allows for a collaborative environment where different perspectives can be shared and understood.
3. It helps in reaching a consensus on the project deliverable's definition and scope.
4. It reduces the risk of misunderstandings and conflicts later in the project.
5. It ensures that all stakeholders are on the same page, which is essential for project success.

The other options are less effective:

Documenting all interpretations and proceeding with the most cost-effective option may lead to dissatisfaction among stakeholders whose interpretations were not considered, potentially causing conflicts and issues later in the project.

Consulting with the project sponsor to make a unilateral decision does not involve other stakeholders and may result in a solution that does not meet everyone's needs or expectations.

Creating multiple project plans to accommodate all possible interpretations is inefficient, time-consuming, and could lead to confusion and inconsistency in project execution.

By organizing a workshop, the project manager takes a proactive approach to resolve differences, promote collaboration, and ensure a clear, unified understanding of the project deliverable among all stakeholders.

Correct Answer: Facilitate a workshop to find common ground and prioritize requirements

The most appropriate action to take when stakeholders have conflicting expectations for the project is to facilitate a workshop to find common ground and prioritize requirements. This approach is best because:

1. It promotes collaboration and communication among stakeholders.
2. It allows for direct discussion and resolution of conflicts.
3. It helps prioritize requirements based on collective agreement.
4. It aligns with project management best practices for stakeholder engagement.

This method ensures that all stakeholders have a voice in the process and helps build consensus, which is crucial for project success.

The other options are less effective:

Documenting all requirements and letting the project sponsor decide may lead to dissatisfaction among stakeholders and doesn't address the underlying conflicts.

Implementing requirements of stakeholders with the highest authority may alienate other stakeholders and doesn't consider the overall project goals.

Creating a comprehensive document to satisfy all requests might result in scope creep, unrealistic expectations, and potential project failure due to trying to accommodate conflicting needs.