Network Troubleshooting

Correct Answer: Implement QoS

The best answer is 'Implement QoS'. High latency is most likely due to heavy network traffic during peak hours. Implementing Quality of Service (QoS) policies help prioritize network traffic and control resource allocation. Other responses like 'Increase the NIC speed' or 'Switch to IPv6' are not necessarily effective solutions. NIC speed relies on more than just its configuration, it can be influenced by external factors like cabling and network load. Switching to IPv6 might improve the overall network structure, but it won't solve a localized high latency issue. 'Replace the server' is also not an efficient solution as the problem might not be with the server but with the network configuration and traffic management.

Correct Answer: Check for network congestion

The best first step in troubleshooting this issue is to check for network congestion. This approach is logical and efficient for several reasons: 1. It's a non-invasive method that doesn't require immediate changes to the network infrastructure. 2. Network congestion is a common cause of high latency for some devices while others remain unaffected. 3. Checking for congestion can be done quickly using network monitoring tools or by examining switch and router logs. 4. It helps identify potential bottlenecks or overloaded network segments. The other options are not appropriate as initial troubleshooting steps: Replacing all network switches is an extreme and costly measure that should only be considered after thorough investigation and if hardware failure is confirmed. Upgrading the network backbone to fiber optic cables is a major infrastructure change that shouldn't be undertaken before identifying the root cause of the problem. Implementing Quality of Service (QoS) policies on all devices is a solution to manage network traffic, but it's premature to implement this before understanding the cause of the latency issues. In network troubleshooting, it's crucial to start with the simplest and least disruptive steps before moving on to more complex solutions. Checking for network congestion aligns with this principle and is the most appropriate first step in this scenario.

Correct Answer: Check for malware or viruses on affected devices

The best first step in troubleshooting this issue is to check for malware or viruses on affected devices. This is the most logical initial approach because:

1. Malware and viruses are common causes of high CPU usage and slow network performance.
2. It's a non-invasive method that doesn't require immediate changes to the network infrastructure.
3. It can be done quickly and easily on individual devices.

The other options are not ideal first steps:

Replacing all network switches with newer models is an expensive and time-consuming solution that should only be considered after other troubleshooting steps have been exhausted.

Increasing the bandwidth of the entire network infrastructure is also a costly and complex solution that may not address the root cause of the problem, especially if it's isolated to certain devices.

Implementing Quality of Service (QoS) policies on all network devices is a more advanced step that should be considered after identifying the specific cause of the performance issues.

Starting with a simple check for malware or viruses allows the administrator to rule out a common problem before moving on to more complex solutions.