Electrostatic Discharge (ESD)

Correct Answer: On an ESD mat at a grounded workstation

An ESD mat at a grounded workstation is the most suitable location for upgrading RAM to minimize the chance of electrostatic discharge (ESD). ESD can damage sensitive electronic components like RAM modules. A grounded ESD mat dissipates static charges safely. A carpeted office floor can generate static electricity through friction. A small room with dry air has low humidity which increases the risk of ESD. Working outside in a humid environment introduces moisture and contaminants that could damage the RAM or other components.

Correct Answer: Anti-static floor mat

An anti-static floor mat is the best choice for reducing the risk of electrostatic discharge (ESD) in an environment with low humidity and carpeted floors. ESD occurs when there is a buildup of static electricity, which can damage sensitive electronic components. Regular carpet and low humidity can contribute to the buildup of static electricity. An anti-static floor mat is designed to dissipate static charges, thereby minimizing the risk of ESD. Hardwood floors and ceramic tiles, while not as prone to generating static electricity as carpet, do not actively dissipate static charges like an anti-static mat does.

Correct Answer: Increased static buildup due to carpet

Carpets can generate and hold a significant amount of static electricity due to friction from movement. Placing a computer on a carpeted floor increases the risk of electrostatic discharge (ESD) which can damage sensitive electronic components inside the computer. The technician is advising against this placement to protect the computer from potential ESD damage. Dust accumulation, limited air circulation, and cable management issues, while valid concerns, are not directly related to the specific risk of ESD that the technician is trying to mitigate in this scenario.