Conflict Resolution

Correct Answer: Facilitate an open discussion to understand both perspectives and find common ground

As a Certified ScrumMaster, the initial approach should be to facilitate an open discussion between the product owner and the senior developer to understand both perspectives and find common ground. The sprint review is a collaborative event where stakeholders and the Scrum Team discuss the outcomes of the sprint and adapt the product backlog if needed. It is crucial to foster open communication and resolve conflicts in a constructive manner. Scheduling a private meeting or escalating the issue to higher management may not address the root cause of the disagreement and could potentially undermine the team's autonomy. Proposing a compromise solution without understanding both viewpoints may not lead to the best outcome for the product. Therefore, facilitating an open discussion is the most appropriate initial approach for the ScrumMaster to resolve the conflict.

Correct Answer: Encouraging both team members to collaborate and identify a compromise solution.

The best approach in this situation is to encourage both team members to collaborate and identify a compromise solution. This conflict resolution technique, known as collaboration or problem-solving, aims to find a win-win solution that satisfies the concerns of both parties. Allowing the team members to resolve the conflict on their own may lead to further delays and escalation of the issue. Implementing hierarchical decision-making or suggesting one team member to dominate the decision-making process may resolve the conflict quickly, but it can lead to resentment and may not address the underlying reasons for the disagreement. By encouraging collaboration and compromise, you facilitate open communication, help the team members understand each other's perspectives, and work together to find a mutually beneficial solution. This approach fosters teamwork, maintains positive relationships, and ensures that the project moves forward with everyone's buy-in.

Correct Answer: Facilitate a discussion between the two participants, allowing them to share their viewpoints.

The best approach is to facilitate a discussion between the two participants, allowing them to openly communicate and understand each other's perspectives. Ignoring the disagreement, choosing one side, discussing it outside the session without intervention, replacing participants, or encouraging others to take sides doesn't solve the issue and can lead to more conflict.