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CompTIA A+ - Professionalism and Communication - Conflict Resolution
Beginner
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Two participants in a CompTIA A+ course walk out after a disagreement over which operating system is superior. How should the instructor resolve this conflict?
a.
Approach the participants privately, encourage them to express their opinions, and mediate the discussion.
b.
Choose one participant's opinion as correct and declare it before the group.
c.
Tell the remaining participants that the two who left were not serious about the course.
d.
Continue with the course, assuming the issue will resolve itself.
Beginner