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CompTIA A+ - Professionalism and Communication - Empathy
Beginner
1/5
A customer is experiencing a problem with their device that you are unable to fix. What's the best way to show empathy?
a.
End the call immediately and transfer them to another department.
b.
Apologize for not being able to provide a solution and offer alternative support options.
c.
Explain that you're not trained to handle such issues.
d.
Tell the customer that fixing their issue is not your responsibility.
Beginner