Change Management

5 minutes 5 Questions

Change management is the systematic approach to dealing with changes that may occur in a network infrastructure. The goal is to minimize risk, prevent disruptions and outages, and maximize uptime. Components of change management include planning, scheduling, approval, implementation, and post-imple…

Guide to Change Management in CompTIA Network+

Change Management is a critical component of any network operations. It is a systematic approach that deals with change, in both an individual’s and an organizational scope. It involves managing the process of transition from old systems to new ones, and includes identifying, documenting, and controlling changes to the IT environment.
The importance of change management can be encapsulated by the need for organizations to constantly adapt to new changes in order to prevent disruptions and ensure smooth operations. Without efficient change management, transitions can lead to outages, security risks, and inefficiencies.
To understand how the concept works, one must understand the core steps that are taken during the process: Change initiation, Change review, Change approval, Change implementation, Change closure.
When answering questions about Change Management in an exam, it is important to first grasp the theory behind it. Once you understand the theory, try to implement it in mock practice scenarios to improve understanding and retention. This will prepare you for different types of questions that could appear on the exam.
Exam Tips: Answering Questions on Change Management
Expect questions that test your understanding of the change management process and scenario-based questions that evaluate your ability to apply your understanding. Read the questions carefully and frame your responses around the concepts of change management, relevant ITIL processes, and common industry practices.

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CompTIA Network+ - Change Management Example Questions

Test your knowledge of Change Management

Question 1

A software development project is nearing completion when a key stakeholder proposes a significant change that could enhance the product's market appeal but would require substantial rework and delay the launch. The project team is divided, with some members excited about the potential improvement and others concerned about the impact on the timeline and budget. As the project manager, you need to address this situation while maintaining team cohesion and ensuring project success.

Conduct a thorough impact analysis of the proposed change, including costs, timeline, and potential benefits, then present the findings to all stakeholders for a collective decision. Reject the change request outright, citing the advanced stage of the project and the need to adhere to the original scope and timeline as agreed upon in the project charter. Implement the change request after a quick assessment, prioritizing the potential market benefits over the current project constraints to ensure the product remains competitive. Postpone the decision on the change request until after the current project is completed, then consider implementing it as a separate phase or follow-up project to avoid disrupting the ongoing work.

Correct Answer: Conduct a thorough impact analysis of the proposed change, including costs, timeline, and potential benefits, then present the findings to all stakeholders for a collective decision.

The best approach in this situation is to conduct a thorough impact analysis of the proposed change, including costs, timeline, and potential benefits, then present the findings to all stakeholders for a collective decision. This option is the most balanced and professional approach for several reasons:

1. It acknowledges the importance of the stakeholder's proposal by giving it serious consideration.
2. It ensures that all aspects of the change are evaluated, including both positive and negative impacts.
3. It promotes transparency and inclusivity by involving all stakeholders in the decision-making process.
4. It maintains team cohesion by considering both the excited and concerned team members' perspectives.
5. It aligns with project management best practices by thoroughly assessing changes before implementation.

The other options are less suitable:

Implementing the change request after a quick assessment prioritizes potential benefits over project constraints, which could lead to unforeseen complications and risks.

Rejecting the change request outright fails to consider potential improvements and may damage stakeholder relationships.

Postponing the decision until after project completion misses the opportunity to enhance the product before launch and could result in additional costs and inefficiencies if implemented later.

By choosing to conduct a thorough analysis and involve all stakeholders, the project manager demonstrates leadership, promotes collaboration, and ensures that the final decision is based on comprehensive information and collective agreement.

Question 2

A company plans to move its production environment to the cloud. What change management step should be taken to ensure the business can continue operating smoothly during the migration?

Proceed without assessing potential risks Outsource the entire migration without internal oversight Skip testing the new cloud environment Migrate everything at once without a proof of concept Create a rollback plan in case of unforeseen issues Avoid creating backup and assume cloud migration will be flawless

Correct Answer: Create a rollback plan in case of unforeseen issues

Having a rollback plan is essential to ensure that the business can continue to operate if unforeseen problems arise during the migration. Rollback plans include having backups, a recovery plan, and a clear understanding of what to do in case of failure.

Question 3

A configuration update was applied to a server, and users are now unable to access resources. What change management step should be taken?

Review the change and perform a rollback if necessary Disconnect affected users and attempt to reconnect Reboot the server multiple times Implement additional changes immediately

Correct Answer: Review the change and perform a rollback if necessary

Reviewing the change and performing a rollback, if necessary, helps identify the root cause and potentially restores functionality. Implementing more changes, rebooting the server, disconnecting users, waiting for users to resolve the issue, or scheduling downtime for replacement may not address the problem or could worsen the situation.

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