Definition of Done (DoD)

Correct Answer: The ScrumMaster should deem the feature as not done according to the DoD.

A ScrumMaster's role is to ensure that the team follows the rules and principles of Scrum, including adhering to the Definition of Done (DoD). If 'All bugs must be fixed' is included in the DoD, it becomes an acceptance criteria for the increment. If all bugs aren't fixed, the feature is not considered 'done', hence the ScrumMaster should deem the feature as not done according to the DoD. Let us take a look at the other answers: - 'The ScrumMaster should negotiate to remove 'All bugs must be fixed' from the DoD': While negotiating the DoD can be part of the process, arbitrarily removing elements because they are tough to achieve goes against the principles of Scrum. - 'The ScrumMaster should accept the feature as the most work has been completed': This goes against the principle of Scrum, which requires a potentially releasable increment at the end of each Sprint, i.e., all features must meet the DoD. - 'The ScrumMaster should change the DoD arbitrarily': The DoD is established by the team, not unilaterally modified by the ScrumMaster. Changing the DoD arbitrarily also goes against the principles of Scrum.

Correct Answer: The ScrumMaster ensures all team members accept the DoD and works with the team member to find a solution.

The best answer is 'The ScrumMaster ensures all team members accept the DoD (Definition of Done) and works with the team member to find a solution.' As a ScrumMaster, his/her role primarily is to ensure that the team adapts to Scrum principles and values, helps the team in resolving any impediments, and ensures the team follows the agreed 'Definition of Done'. If a team member struggles to finish the task according to the DoD, rather than changing the DoD or dismissing the team member's struggles, the ScrumMaster should work with that team member to find a solution together, which could involve mentoring, training or reallocating resources. The answer 'The ScrumMaster changes the DoD to suit the team member's requests.' is incorrect because changing the DoD to fit a single team member's struggles can lead to the overall degradation of the product quality. The answer 'The ScrumMaster removes the team member from the team.' is also incorrect because removing a team member is not the first resort for conflict resolution in Scrum. The answer 'The ScrumMaster ignores the team member's struggles without addressing them.' is incorrect as well since the ScrumMaster's responsibility includes helping team members overcome the obstacles they face during the sprint.

Correct Answer: The ScrumMaster facilitates a discussion to reach a consensus among the team.

The correct answer is 'The ScrumMaster facilitates a discussion to reach a consensus among the team.' This is in line with the principles of Scrum methodology where decision making is a collective effort, and the role of the ScrumMaster is to facilitate this process. This ensures that everyone's viewpoints are considered and helps the team to arrive at a consensus. The other answers are incorrect because they suggest that the ScrumMaster has the authority to mandate decisions or ignore team members' opinions, which is not aligned with Scrum principles. Specifically, 'The ScrumMaster decides to include it in the DoD' and ' The ScrumMaster supports the majority and includes it in the DoD' are incorrect as they place authoritarian decision making in the hands of the ScrumMaster, which opposes the democratic values of Scrum. Lastly, 'The ScrumMaster ignores the conflicting viewpoint' is incorrect as it promotes a lack of communication and inclusivity within the team which is counterintuitive to Scrum values.