Empowerment and Trust

Correct Answer: Adapt their leadership style to be more facilitating and less commanding, fostering open dialogue and collaboration

The ScrumMaster's key role is to help the team self-organize and make changes quickly in alignment with scrum values, which includes a lack of authoritarianism. The ScrumMaster should work to foster an environment of open dialogue and collaboration, rather than directing team members, which is more consistent with a traditional management style. This is why the first answer is the best one: 'Adapt their leadership style to be more facilitating and less commanding, fostering open dialogue and collaboration'. The other answers are not correct because they are not aligned with the values of Scrum. Ignoring the team's feelings and ruling with an even more strict hand would further damage trust. Changing the ScrumMaster would not necessarily change the dynamic, as the new ScrumMaster could repeat the same mistakes if the issue is not properly diagnosed and addressed.

Correct Answer: Facilitate constructive discussion and mediate the conflicts, guiding the team through their differences

The ScrumMaster's role is to facilitate communication, manage obstacles and ensure that the Scrum process is being followed. Therefore, 'Facilitate constructive discussion and mediate the conflicts, guiding the team through their differences' is the correct answer. If there are conflicts during the Sprint Planning, the ScrumMaster should guide the team towards a resolution that contributes to the goals of the project, rather than picking sides or stopping the process. The ScrumMaster should never take a side in the conflict - 'Take a side in the conflict' is incorrect as the ScrumMaster's role is to remain neutral and facilitate productive discussions. 'Stop the planning until the team members sort out their differences' and 'Skip the Sprint Planning and start the Sprint' both disrupt the Scrum process and do not actively resolve the conflict. Therefore, they should not be considered as suitable actions for the ScrumMaster.

Correct Answer: Facilitate trust building activities and retrospectives that allow the team to openly discuss any issues and find solutions collectively.

The correct answer is 'Facilitate trust building activities and retrospectives that allow the team to openly discuss any issues and find solutions collectively'. As a ScrumMaster, an important part of the role is to facilitate communication and trust within the team. Trust building activities and retrospectives provide a participative environment where team members can openly discuss their issues and concerns, and find solutions collectively. This can vastly improve the relationship among team members and enhance team spirit. On the other hand, ignoring the issue does not help in resolving it. Implementing strict rules or micro-managing the team may lead to further issues as it could create a tense environment and does not address root problems such as open communication and mutual respect.