Back to Building High-Performance Scrum Teams

Commitment to Quality

5 minutes 5 Questions

In the context of Scrum, quality is not merely about developing software that is free from defects, it also refers to the ability of the team to consistently deliver value to the end-users. This value can be achieved by thoroughly understanding the needs of the customer, regularly gathering feedback, and adapting the end product accordingly. A commitment to quality means that every team member takes personal responsibility for the output of the team. It includes implementing best practices for testing, coding standards, code reviews, and not bypassing these for the sake of speed. Ensuring quality raises the team's reputation and makes their work more efficient and reliable - leading to a high-performance Scrum team.

Guide: Understanding and Answering questions on Commitment to Quality

What is Commitment to Quality?
Commitment to Quality signifies an organization's promise or resolution to deliver high-quality products or services to its customers. It incorporates all measures that ensure conformity to set quality standards.

Why is it important?
It is critical because it helps in the establishment of trust in the organization's offerings, increased customer satisfaction, and the achievement of business growth and profitability. It also fosters a better organizational image, customer loyalty, and higher market share.

How it Works?
It starts with the development of a quality policy, subsequent planning and implementation of quality procedure, and ends with continuous improvement aiming at achieving the organization's quality objectives. It requires involvement at all levels, from top management to the execution level.

How to Answer Commitment to Quality Questions in Exams
Answering related questions involves understanding key concepts and principles, interpreting scenarios, and presenting concise and accurate answers. Develop familiarity with quality standards, initiatives, and quality management practices. Applying real-world examples can further enhance your answers.

Exam Tips: Answering Questions on Commitment to Quality:
1. Understand the context: Exam questions can encompass different areas such as quality policies, standards, management, etc. Understand these contexts to provide a focused response.
2. Be Concise: Your answers need to be straight to the point. Make sure you answer the question asked, not the one you want to answer.
3. Use technical terms: Appropriate use of technical jargon demonstrates your knowledge of the subject matter.
4. Offer examples: Real-world examples provide evidence of your understanding in practice and can make your answers stronger.
5. Review your answers: Always review your answers to correct any errors and ensure you have fully answered the question.

Test mode:
Start practice test
CSM - Building High-Performance Scrum Teams Example Questions

Test your knowledge of Amazon Simple Storage Service (S3)

Question 1

The Scrum team is under pressure to deliver the sprint backlog, compromising on unit testing. How should a ScrumMaster support the team?

Correct Answer: Reiterate the importance of unit testing for quality and suggest re-evaluating or adjusting the sprint backlog.

In Scrum, it's fundamental to maintain the quality of the product by adhering to necessary practices such as unit testing. The ScrumMaster should reiterate the importance of unit testing for ensuring the quality, and suggest to the team to reassess or adjust the sprint backlog. The options 'Allow the team to skip unit testing to meet the deadline.' and 'Ask the team to add a testing phase after the sprint.' both compromise on the quality which is against Scrum principles. Informing stakeholders about the team's inability to deliver on time defeats the purpose of Scrum as it encourages self-organized teams to find best possible solutions to meet the project goals.

Question 2

Your Scrum team is producing quality work, but with a slower speed. The client is demanding quicker results. What will you do?

Correct Answer: Operate at a sustainable pace that maintains quality and communicate that fact to the client.

In Scrum methodology, sustainable development is a key principle. It maintains that the team should be able to keep a constant, steady pace in work development indefinitely. So while speed is crucial, maintaining the quality of work is paramount. Pushing the team to work faster, increasing the workload or compromising on quality would likely lead to burn-out, decreased productivity, or deteriorated quality in the long run. So, the best course of action would be to operate at a sustainable pace that ensures quality, and effectively communicate this to the client. On the other hand, increasing the team's workload, ignoring the quality or asking the team to work overtime are not sustainable practices and they do not follow Scrum principles.

Question 3

You discover that a team member is skipping unit tests to meet the sprint deadlines. What is the best approach to take?

Correct Answer: Address the issue with the whole team and stress the importance of maintaining quality.

The best approach to take when a team member is skipping unit tests to meet the sprint deadlines is to 'Address the issue with the whole team and stress the importance of maintaining quality.' Unit tests are an integral part of software development as they ensure that the code works as expected and that any changes or enhancements haven't broken anything in the existing code. Encouragement must be towards having a quality product rather than just meeting deadlines. Asking the team member to continue sacrificing tests for deadlines or asking the QA to accept only unit-tested code doesn't solve the root issue. The team needs to understand the importance of unit testing and the value it adds to the product. Ignoring the issue can lead to uncaught bugs and damages in the long run.

Go Premium

Certified ScrumMaster Preparation Package (2024)

  • 3861 Superior-grade Certified ScrumMaster practice questions.
  • Accelerated Mastery: Deep dive into critical topics to fast-track your mastery.
  • Unlock Effortless CSM preparation: 5 full exams.
  • 100% Satisfaction Guaranteed: Full refund with no questions if unsatisfied.
  • Bonus: If you upgrade now you get upgraded access to all courses
  • Risk-Free Decision: Start with a 7-day free trial - get premium features at no cost!
More Commitment to Quality questions
10 questions (total)
Start 10 question test