Mutual Respect and Trust

Correct Answer: Facilitate a team meeting where each member can express their viewpoint, then collectively decide on the next steps ensuring everyone's views were considered.

The correct answer is 'Facilitate a team meeting where each member can express their viewpoint, then collectively decide on the next steps ensuring everyone's views were considered.' This approach aligns with Scrum principles of collaboration, team decision-making, and open communication. The purpose of the Scrum Master's role is to empower team members and foster an environment of respect and trust, not make decisions on behalf of the team. Assigning the decision-making power to the most senior team member is not ideal since it goes against the principle of team collaboration and may create potential conflict. Ignoring the requirement change to avoid conflict is also not a viable solution, it could potentially harm the project outcome and does not address the underlying disagreement. Making the decision without consulting the team completely opposes the principles of Scrum and collaborative decision-making.

Correct Answer: Facilitate a workshop focused on building empathy and understanding between the Product Owner and developers, including open discussions and team-building exercises.

Facilitating a workshop focused on building empathy and understanding between the Product Owner and developers is the best approach. This will create an environment for open communication, allowing both parties to express their concerns, understand each other's perspectives, and work together to find solutions. Team-building exercises can further strengthen their relationship and foster trust. Coaching the development team to better demonstrate their capabilities or having them give a technical presentation to prove their expertise does not address the underlying trust issue directly. Suggesting that the Product Owner closely observe the development team's work may be perceived as micromanagement and could further erode trust. The key is to rebuild the relationship through open dialogue and collaboration, which a well-facilitated workshop can provide.

Correct Answer: Address the issue privately with the team member, trying to understand their concerns and expressing the negative impact of their behavior on team dynamics.

The best way for a Scrum Master to deal with a team member who's consistently negative and uncooperative during Sprint Retrospectives is to address the issue privately with the team member, trying to understand their concerns and expressing the negative impact of their behavior on team dynamics. This approach allows the Scrum Master to maintain respect and trust with the individual, as well as to work proactively towards solving the issue without causing further distress within the team. The other answers are not as effective or healthy. Avoiding addressing the issue, though it may seem as if it would maintain peace, it actually allows the problem to persist which can eventually harm the team morale and productivity. Pressurizing the team member into adopting positive behavior could result in resentment and does not address the root cause of the issue. Discussing the team member's behavior in front of the entire team in an attempt to discourage such behavior could create a hostile environment and damage trust within the team.