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Conflict Resolution Strategies in Scrum

Scrum is a widely used agile framework, where managing conflict is a crucial element. The Conflict Resolution Strategies relate to the process of identifying, addressing, and resolving conflicts in a Scrum team for a smooth, productive workflow.

Importance: Recognizing and managing conflicts allows efficient team collaboration and relationship-building. Conflicts could arise from various sources such as roles, objectives, interdependencies and could hinder the project’s progress. Appropriate resolution strategies can help maintain the team’s integrity, build mutual respect, and ensure project success.

How it works: Conflict resolution typically begins by identifying the conflict, understanding the sources and impacts, and then selecting an appropriate resolution strategy. The five most common strategies include accommodating, avoiding, collaborating, competing, and compromising.

Exam Tips: In exams, you might be asked to identify a resolution strategy from a given scenario, or suggest a fitting strategy for a described situation. Always read the question carefully, especially the conflict details and specifics of the team dynamics. You can apply your knowledge about different strategies to predict the likely consequences, make a choice and justify it. Practical understanding of how these strategies work in real world scenarios is likely to be essential.

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Conflict Resolution Strategies practice test

Conflict Resolution Strategies forms an integral part of conflict management in Scrum. Disagreements or conflicts might occur due to various reasons - be it miscommunication, difference of opinions, or conflicting interests. To handle these, effective strategies need to be employed such as negotiation, mediation, or even arbitration. A deeper understanding of these strategies along with the ability to implement them appropriately according to the situation can surely make a huge difference in managing conflicts and ensuring the project's smooth flow.

Time: 5 minutes   Questions: 5

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  • 5543 Superior-grade Certified ScrumMaster practice questions.
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