Conflict Transformation

Correct Answer: Facilitate a private discussion between them to understand their issues and guide them towards a resolution.

The best approach for a Scrum Master in case of a conflict between team members is to facilitate a private discussion between them to understand their issues and guide them towards a resolution. A Scrum Master is a servant leader whose main responsibility is to create a self-organizing team and remove any obstacles on their way. Engaging in private discussion helps to understand the root cause of the conflict and provide guidance to the team members on how to solve it. Letting the conflict persist until one of them decides to quit is not the right approach as it could demotivate other team members and affect the overall productivity. Favoring one team member over the other to end the conflict quickly is also not recommended as it can create bias and does not solve the underlying issue. Publicly rebuking both team members in front of the entire team is not a professional behavior and can lead to a toxic work environment.

Correct Answer: Coordinate a meeting with conflicting members, facilitating a discussion where both can dialog about their issues and negotiate a mutually agreeable solution.

The best answer here is to 'Coordinate a meeting with conflicting members, facilitating a discussion where both can dialog about their issues and negotiate a mutually agreeable solution.' This is the core principle of Scrum where issues are resolved through structured communication and negotiation. The role of the Scrum Master is to facilitate and manage these kinds of discussions and conflicts, not to make decisions on behalf of team members. The second answer, 'Take sides with the person you think is right', is incorrect. The Scrum Master should not take sides but should aim to broker a resolution between the parties in conflict. The third answer, 'Let them argue until they sort it out by themselves', is also incorrect. Although the principle of self-organization is important in Scrum, a Scrum Master has to ensure that conflict does not impede the progress of the project and the performance of the team. Lastly, the fourth answer, 'Ask both of them to follow what product owner suggests', is incorrect because it negates the concept of a self-organizing team and can create a dangerous precedent of stifling team creativity and problem-solving.

Correct Answer: Schedule a one-on-one meeting with the team member in question to discuss the concerns and provide guidance on effective communication within the team.

The most effective way to address the conflict is to schedule a one-on-one meeting with the team member in question. This approach allows the Scrum Master to discuss the concerns privately and provide guidance on effective communication within the team. Confronting the individual directly or discussing the issue openly during the Daily Scrum may escalate the conflict and make the aggressive communicator feel targeted. Documenting the complaint and sharing it with the entire team may also create unnecessary tension and hinder the team's ability to work collaboratively. By addressing the issue in a private, one-on-one setting, the Scrum Master can help the team member understand the impact of their communication style and work together to find a solution that promotes a healthy team dynamic.