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Facilitation Techniques

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Facilitation techniques in conflict management deal with the use of various methods to guide and streamline group discussions towards amicable solutions. These techniques can include brainstorming, root cause analysis, or SWOT analysis, etc. They help to ensure that every team member's views are co…

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CSM - Facilitation Techniques Example Questions

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Question 1

In a planning session, one team member is dominating the discussion. How can you ensure every member's voice is heard?

Correct Answer: Implement round-robin technique

The round-robin technique allows each participant an equal opportunity to share their opinions or ideas in turn. Other options may create unnecessary conflict or hamper team collaboration.

Question 2

While facilitating a retrospective session, attendees are unable to reach a final decision. What is the best facilitation technique to resolve this issue?

Correct Answer: Implement a decision-making technique like dot voting

Dot voting is a popular decision-making technique that allows equal input from all attendees while not dragging the session indefinitely. Other options may create more conflict or not facilitate a clear decision-making process.

Question 3

A team is struggling with lack of engagement during a sprint review. What facilitation technique can you use to increase involvement?

Correct Answer: Introduce interactive elements, like live polling or quick group exercises

Interactive elements, like live polling or group exercises, encourage engagement and active participation from all attendees. Other options will not resolve the lack of engagement or may further disengage team members.

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