Healthy Conflict

Correct Answer: Facilitate a discussion where both parties can present their reasons, and the team makes the decision collectively.

In Scrum, a Scrum Master's role is to facilitate communication among the team, support the team in self-organization, and help them make decisions rather than making the decisions on their behalf. Therefore, the best course of action in this situation would be to facilitate a discussion where both parties can present their reasons, and the team makes the decision collectively. This promotes a understanding, teamwork, and ensures everyone is on same page. Taking a decision on their behalf to prioritize tasks would go against the principle of self-organization, which is a key aspect of Scrum. Therefore, this answer is not correctAsking them to solve their issue after the meeting to not disrupt the ongoing meeting may appear as an immediate solution, but it does not resolve the fundamental problem. It also postpones decision making and may create a hostile environment if the issues are not resolvedIgnoring the issue, hoping that they will eventually solve it themselves is also not a good approach. As a Scrum Master, it is your responsibility to remove any impediments that affect teamwork and project progression. Ignoring conflicts may lead to larger problems in the team and affect productivity and team cohesion.

Correct Answer: You would encourage open discussion where each team member could voice out their concerns. Later, collaboratively agree on a common definition of 'Done'.

In a situation where a Scrum team starts to have disagreements on quality standards which leads to heated conflicts, encouraging open discussion where each team member could voice out their concerns, would be the best course of action. This gives each member a platform to communicate their thoughts, concerns, and suggestions. Having a collaborative approach towards reaching a common definition of 'Done' promotes team interaction and ensures that everyone is in agreement. This method fosters a team spirit and mutual respect among team members which is central to Scrum principles. On the other hand, imposing your own definition of 'Done' would not address the team's conflicts and disagreements, which may lead to further divisions among team members. Suggesting skipping the team’s defined definition of 'Done' for the Sprint is counterproductive and could affect the Sprint's outcome negatively. Suggesting a break does not solve the issue, but rather pushes it aside. It doesn't open up a chance for discussion and resolution which is crucial in Scrum methodologies.

Correct Answer: Calmly intervene, ask both parties to explain their understanding of the correct procedure, and attempt to find a common ground.

As a Scrum Master, the key responsibility includes facilitating communication and resolving conflicts within the team. Therefore, intervening calmly and asking both parties to explain their understanding of the correct procedure, before helping them to find a common ground is the best approach. The option to 'Ask both team members to leave the room' is not optimal, as it does not address the root cause of the issue and prevent similar situations in the future. Similarly, the option to 'Tell them to just follow the procedure written in the guide, without discussing' is counter to the Scrum principles of team collaboration and self-organization. Lastly, 'Letting them argue and waste time, as it's not your responsibility to handle conflicts' goes directly against the role of a Scrum Master, who is supposed to guide, support and coach the team, including conflict resolution.