Use of 'I' Statements

Correct Answer: Say, 'I believe that we need to focus on how to solve this issue together rather than attributing blame.'

As a Scrum Master, the role is to foster healthy communication and establish an environment of trust within the team. The correct answer is: 'Say, 'I believe that we need to focus on how to solve this issue together rather than attributing blame.' - It encourages collaboration and re-directs the focus towards problem-solving rather than playing blame-games. Let's see why the other options are incorrect. 'Say, 'I think you're wrong. Let's move on with the next implementation.' - This answer is incorrect as it does not address the core issue at hand. It escalates conflict by dismissing a team member's point of view. 'Keeping silent and letting them resolve their issue.' - This is not an ideal scenario as the Scrum Master has the responsibility to facilitate communication and resolution of the conflict. 'Say, 'I agree with you but I suggest you to discuss later.' - This does not fully utilize the potential of 'I' statement, as it does not completely convey the feelings of the speaker properly and it also postpones the resolution of the conflict that might affect the team's performance.

Correct Answer: Say, 'I appreciate everyone's input, and I think it's important that we all get a chance to speak without being interrupted.'

The best approach when facilitating a Daily Scrum meeting where a team member is consistently interrupting others is to use an 'I' statement that encourages open communication and respect for all participants. This is effectively portrayed in the following answer: 'I appreciate everyone's input, and I think it's important that we all get a chance to speak without being interrupted.' This statement encourages the assertive yet non-confrontational behavior that is ideal in such situations. The answer 'I don't think your behavior is acceptable. Stop interrupting others.' is too confrontational and does not provide an encouraging environment for communication. Ignoring the situation and letting them argue is also not a feasible solution, as it only promotes further disruption instead of instilling constructive communication. Lastly, delaying the issue and saying, 'I will talk to you about this issue after meeting.' might result in reluctance facing conflicts directly, which is not the scrum's philosophy. Scrum encourages immediate resolution to improve team cohesion and performance.

Correct Answer: I feel concerned when ideas lead us away from our sprint goal.

The use of 'I' statements is a recommended approach in conflict resolution and communication within teams to express concerns without directly blaming or being confrontational towards other team members. The correct answer, 'I feel concerned when ideas lead us away from our sprint goal,' effectively communicates personal concern regarding the deviation from sprint goals in a non-confrontational manner. It emphasizes the speaker's feelings, which opens up a space for constructive conversation without direct blame. The other options, although similar, are not as effective. One of them is more about the speaker's thought process rather than their feelings, which might not elicit as empathetic a response. Another one focuses on the current priority, which could be interpreted as dismissive of new ideas rather than expressing concern about the alignment with the sprint goal. The last one expresses hesitation, which is more about doubt and reluctance, not necessarily conveying the potential negative impact on the sprint goal as clearly as the concern does. Thus, the first option is the most aligned with facilitating a constructive conversation through the expression of personal feelings and concern.