Autonomous and Trustworthy Team Members

Correct Answer: Discuss this with the team member individually, emphasize on sustainable pace and ensure his workload is sustainable

The best approach in Scrum (or any other project management methodology) is to discuss the issue with the team member individually. Overworking could lead to burnout, which is not sustainable and could degrade the quality of work in the long run. The ScrumMaster's role is to ensure that the team's workload is sustainable and that members are not stretched beyond capacity. The other answers are not good approaches to solve this problem. Ignoring the issue just because the goals are being met is not a solution at all, it's just avoiding the real problem and could lead to serious consequences in the future. Dictating the team member's hours or reporting him to the higher management would not show respect to his professional ethics and can damage the trust within the team. Discussing these concerns with the team member directly will allow the ScrumMaster to understand his point of view, find the root cause of the problem and help the team to improve.

Correct Answer: Facilitate a root cause analysis to understand what's going wrong and how it can be improved

As a ScrumMaster, the foremost responsibility is to facilitate, not command or control. If the team consistently misses their Sprint goals, despite adequate effort, it indicates a systemic issue that needs to be addressed. The best approach would be to 'Facilitate a root cause analysis to understand what's going wrong and how it can be improved'. This would help to identify bottlenecks, inefficiencies, misconceptions around the effort estimation or, in general, areas of improvement. The other options are not recommended. 'Punishing the team for not meeting the Sprint goals' is not in line with the Agile and Scrum principles of respect, collaboration, and self-organization, and it can demotivate the team. 'Extending the duration of the Sprint until the goals are met' contradicts the Scrum guide which states that a sprint is a time-boxed event, and it's duration is fixed. And 'Lowering the standards of the Sprint goal' can lead to a decrease in quality, which is not acceptable in Agile. The Sprint goals should be realistic and achievable, but not by compromising the quality.

Correct Answer: Engage the team member in a private conversation to understand their concerns, and work together towards a common understanding of Scrum values.

The best course of action is to engage the team member in a private conversation to understand their concerns, and work together towards a common understanding of Scrum values. This approach is collaborative, respectful and is in line with the Scrum values of openness, and respect. It helps to foster a trusting relationship and understanding between the ScrumMaster and the team member. Consequentially, it might also help to enhance team dynamics and collaboration. The other answers propose solutions that are either too forceful, unhelpful or unprofessional. Forcing the team member to abide by all Scrum norms without discussion might lead to resentment and is not conducive to a healthy Scrum environment. Ignoring the resistance is not helpful and may exacerbate the problem. Publicly reprimanding the team member is not professional, nor respectful, and it would probably cause a negative effect on the team environment.