Cross-Cultural Sensitivity

Correct Answer: Encourage all team members to share their perspectives by using facilitation techniques that promote equal participation.

In a culturally diverse Scrum team, it is important to create an inclusive environment where all members feel comfortable sharing their opinions, regardless of their cultural background or seniority level. The best approach is to use facilitation techniques that promote equal participation, such as round-robin sharing, where each team member gets a turn to speak, or anonymous feedback, where opinions can be shared without fear of judgment. This ensures that all perspectives are heard and valued. Arranging separate meetings with junior members or advising them to adapt to the egalitarian nature of Scrum may make them feel singled out or pressured to change their cultural norms. Restructuring the team based on cultural backgrounds may lead to silos and hinder collaboration. By fostering an inclusive environment through facilitation techniques, the Scrum Master can help all team members contribute effectively while respecting their cultural differences.

Correct Answer: Talk to him about the importance of sustainable pace and understand his indivisual circumstances.

The most appropriate way to handle this situation according to Scrum principles is to 'Talk to him about the importance of sustainable pace and understand his individual circumstances.' Scrum focuses on achieving a sustainable pace of work where the team members avoid burnouts and consistently deliver value over a prolonged period. It is also crucial to consider an individual's circumstances before making any judgment or decision. Hence, open communication is vital in this context. On the other hand, ignoring his work style or scolding him for not following the guidelines would not make for a favorable working environment and might even detract from productivity. Simply asking him to adjust his schedule without understanding his difficulties is also inappropriate as it fails to recognize and respect individual circumstances and the potential reasons behind his late working hours.

Correct Answer: Appreciate their attention to detail while gently guiding the discussion to stay focused on the sprint goal and timebox.

The best approach is to appreciate the team member's attention to detail while gently guiding the discussion to stay focused on the sprint goal and timebox. This allows the team member to feel heard and valued, but also keeps the meeting on track. Allowing unlimited questions would prolong the meeting unnecessarily. Suggesting the questions are better suited for offline discussion dismisses the team member's concerns. Telling the team member their style is incompatible with Scrum is not constructive and could damage morale and trust.