Stakeholder Engagement

Correct Answer: Schedule a one-on-one meeting to understand their new expectations and reassess the project impact

The most effective approach in this situation is to schedule a one-on-one meeting with the key stakeholder to understand their new expectations and reassess the project impact. This is the best course of action for several reasons:

1. Direct Communication: It allows for immediate, clear, and direct communication with the stakeholder.
2. Understanding: It provides an opportunity to fully understand the reasons behind the shift in expectations.
3. Impact Assessment: It enables the project manager to assess the potential impact on the project scope, timeline, and resources.
4. Relationship Management: It demonstrates responsiveness and concern for the stakeholder's needs, which is crucial for maintaining positive relationships.
5. Proactive Problem-Solving: It allows for early identification and resolution of potential issues before they escalate.

The other options are less effective:

Continuing with the original plan and waiting for the next scheduled meeting could lead to misalignment and potential project failure.

Revising the project scope immediately to accommodate the new expectations is premature and could lead to scope creep. It's important to first understand the changes and their implications.

Escalating to senior management should be a last resort after attempts to resolve the issue directly with the stakeholder have been exhausted.

By choosing to meet with the stakeholder, the project manager can gather necessary information, evaluate options, and make informed decisions about how to proceed with the project while managing stakeholder expectations effectively.

Correct Answer: Develop a tailored communication plan that aligns with the stakeholder's needs and preferences, ensuring they receive relevant project updates in a timely manner.

The correct answer involves creating a communication plan that is specifically tailored to meet the stakeholder's needs, which is critical for effective stakeholder engagement. This approach ensures that the stakeholder receives the information that is most relevant to them in a manner that suits their preferred style of communication. The wrong answers, though related to communication and stakeholder engagement, do not directly address the issue of personalizing the approach to meet the specific needs and preferences of the stakeholder expressed in the scenario.

Correct Answer: Collaborate with the product owner to evaluate the impact of the changes on the product backlog and decide on adjustments for the next sprint.

The role of the Scrum Master in this scenario involves promoting agile principles like collaboration, adaptation, and maintaining sprint integrity. The correct answer emphasizes working closely with the product owner to assess and adapt the product backlog, rather than making immediate changes that can disrupt the sprint. The wrong answers suggest actions that could undermine the sprint's goal and the team's work, either by hastily altering the sprint's focus, suggesting a full restart without consideration for the disruption it may cause, or organizing a disproportionate response to the situation.