Register
5:00
Stop
CSM - Scrum in Non-Software Industries - Scrum in Servicing and Support
Advanced
1/5
Your Scrum Team provides technical support for a software product. Recently, the team has been struggling to meet the Sprint Goals consistently. Upon investigation, you discover that the team is often distracted by ad-hoc requests from stakeholders. What should you do as a Scrum Master?
a.
Allow the team to incorporate the ad-hoc requests into the current Sprint without consulting the Product Owner, as long as they can still deliver the originally planned work.
b.
Work with the Product Owner to establish a process for handling ad-hoc requests and educate stakeholders on the importance of respecting the Sprint Backlog.
c.
Advise the team to ignore the ad-hoc requests and focus solely on the Sprint Backlog items to maintain the integrity of the Sprint.
d.
Encourage the team to work overtime to accommodate the ad-hoc requests and ensure all tasks are completed within the Sprint.
Advanced