Scrum in Manufacturing

Correct Answer: Facilitate a conflict resolution discussion between the two members.

The best course of action in this situation is to 'Facilitate a conflict resolution discussion between the two members.' As a Scrum Master, you are the servant leader of the team and it's your role to help team members agree on the rules of Scrum and to promote self-organization and collaboration. Ignoring the tension, asking other team members to intervene, or reporting it to higher authority without intervening, may not only lead to an escalation of the tension but may also disrupt the efficiency and performance of the team. This could potentially lower the morale, motivation, and job satisfaction of the team members. Therefore, facilitating a conflict resolution discussion is the best approach.

Correct Answer: Discuss with the team ways to improve machinery setup times, potentially adapting better workflows or investing in automation.

Scrum promotes addressing the obstacles head-on. The best solution for this issue would be to 'discuss with the team ways to improve machinery setup times, potentially adapting better workflows or investing in automation'. Other answers are not optimal solutions to the problem - 'Removing the team member from the scrum process since they are not meeting goals' doesn't address the underlying issue of machinery setup time, 'Reporting the team member to management for not meeting the sprint goals' is a negative approach that could potentially create a hostile work environment, and 'Increasing the sprint duration to allow more time for machinery setup' is more of a workaround than a solution. Addressing the actual issue (machinery setup time in this case) and finding ways to improve is the most effective and team-oriented solution.

Correct Answer: Facilitate a discussion to identify the root causes of the issues and encourage the team to propose solutions

The best approach is to facilitate a discussion to identify the root causes of the issues and encourage the team to propose solutions. This aligns with the Scrum Master's role of being a servant leader and facilitating the team's self-organization and continuous improvement. By involving the team in identifying the problems and creating solutions, they are more likely to take ownership of the process and make lasting improvements. Instructing the team to create a separate backlog or prioritize defect fixing over new work may not address the underlying issues and could lead to further frustration. Suggesting a more rigorous testing process before release may be a good long-term solution, but it doesn't address the immediate concerns or involve the team in the decision-making process.