Daily Stand-Up

Correct Answer: Suggest that the issue be discussed immediately after the stand-up, and remind the team to focus on updates.

The ScrumMaster's role is to facilitate and not to enforce or direct. Taking sides or stopping members from speaking is contrary to the principles of a self-managed team, thus not adhering to scrum values. Ignoring the conflict is also not proper as this might lead to unresolved issues affecting the team's productivity later. The best option is to suggest that the issue be discussed immediately after the stand-up. This way, the current meeting can proceed with the purpose of discussing updates, maintaining the timebox, and postponing the conflict resolution to a more appropriate time and setting, all without ignoring it.

Correct Answer: Discuss the importance of punctuality with the team member privately, and work with them to identify and address any obstacles preventing timely attendance

The most appropriate action for the Scrum Master is to discuss the importance of punctuality with the team member privately and work with them to identify and address any obstacles preventing timely attendance. This approach demonstrates empathy, respect, and a commitment to helping the team member succeed while maintaining the integrity of the daily stand-up. Rescheduling the meeting to accommodate one team member's schedule may inconvenience others and disrupt the team's established routine. Proceeding with the meeting and asking the team member to catch up later may not address the underlying issue and could lead to recurring disruptions. Excluding the team member from the stand-up until they consistently arrive on time may demotivate them and hinder collaboration. By addressing the issue directly and supportively, the Scrum Master can help the team member overcome challenges and contribute effectively to the team's success.

Correct Answer: Gently remind the team member of the purpose of the daily stand-up and the importance of active listening.

The most appropriate response is to gently remind the team member of the purpose of the daily stand-up and the importance of active listening. This approach is non-confrontational, respects the team member's dignity, and also reinforces the principles and values of Scrum. The option 'Do nothing and hope the problem resolves itself.' is inappropriate because as a Scrum Master, it is their responsibility to facilitate the team's processes and interactions, and to step in when someone's behavior is disrupting the team. The option 'Publicly scold the team member during the stand-up.' is not appropriate because it can harm the team's morale and spirit of collaboration. Scrum advocates for respect and the Scrum Master should uphold these values. Lastly, the option 'Ask the team member to leave the stand-up for disrupting it.' is a drastic measure that does not reflect the principles of Scrum. Stand-ups are not meant to be punishment or to exclude team members, but are an opportunity to communicate and collaborate.