Courage

Correct Answer: Coach the team member on the importance of openness for the health and success of the project.

In the Scrum framework, the principle of openness is crucial. This involves the team being open about all aspects of their work, including any challenges or issues they may come across. Encouraging the team member to embrace this value not only supports a transparent and trusting team environment but also allows for collective problem-solving. The incorrect options, while related to communication or feedback mechanisms within a team, diverge from directly addressing the importance of openness and the Scrum Master's role in coaching and guiding the team in accordance with Scrum values.

Correct Answer: Courageously intervene, gather all the information about the situation, then involve the relevant parties to resolve the issue.

A ScrumMaster is a facilitator and servant leader for the team. He should courageously intervene and gather all the information about the situation, then involve the relevant parties to resolve the issue. This approach is in tune with one of the Scrum values which is 'Courage'. The ScrumMaster should promote respectful and open communication within the team to ensure a healthy working environment. Ignoring the situation, as it will resolve itself over time - this approach goes against the Scrum value of 'Respect'. The ScrumMaster should not leave the conflict unchecked as it would have a negative impact on the morale and productivity of the team members being bullied. Immediately firing the person who is bullying others - Although action needs to be taken, immediate dismissal is too harsh a measure and is not the first step in addressing the issue. The employee at fault should be given a chance for redemption and an opportunity to correct their behavior. A ScrumMaster should help individuals to develop new skills and capacities rather than create fear and insecurity. Spread the information about the bullying situation to other teams, hoping they will help - Sharing personal issues or dishing out 'internal laundry' is totally unprofessional and unethical. This act might violate the trust and confidentiality of the team members. A ScrumMaster should promote respect, care and trust within the team.

Correct Answer: Foster a safe environment where expressing honest opinions is welcomed and valued. Assign importance to feedback and improvement over blame or criticism.

The Scrum Master's role is not just to facilitate the Scrum process but also to ensure a safe and collaborative environment for the team. In order to do this, the Scrum Master must foster an environment where team members feel safe to express their honest opinions, learn from their mistakes, and continually improve. This means focusing on improvement rather than blame, and on drawing out the team's wisdom rather than imposing a solution. This aligns with the idea of 'Foster a safe environment where expressing honest opinions is welcomed and valued. Assign importance to feedback and improvement over blame or criticism.'. The other answers do not create this environment and are therefore incorrect. Forcing team members to speak up during retrospectives may result in resentment and fear. Cancelling the retrospectives eliminates a valuable opportunity for team growth and learning. Interpreting silence as a lack of issues assumes that no news is good news, which is a dangerous assumption in a team environment where continual improvement is key.