Change Management

5 minutes 5 Questions

Change Management in Scrum involves strategies for facilitating, implementing, and dealing with change. It is related to agility since Agile methodologies like Scrum embrace change as a way to improve the product or service offered. This part of the course teaches prospective ScrumMasters how to ma…

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Question 1

An organization decides to replace its email service with a new provider. What change management step is vital to reduce issues during the transition?

Assume the new provider will handle the transition Develop a detailed plan for the transition, including timelines and responsibilities Ask employees to download their emails before the change Make the switch immediately to avoid blame on the existing service Only inform the IT department about the change Take an entire weekend to do the transition but avoid communication

Correct Answer: Develop a detailed plan for the transition, including timelines and responsibilities

Developing a detailed plan is essential for a smooth transition. Clear communication, timelines, training, and technical support are important factors that minimize impacts on employees and ensure a successful implementation.

Question 2

A technician needs to perform maintenance on a critical server. Which change management step should be taken to minimize the impact on users?

Ignore the maintenance request Perform the maintenance immediately Delegate maintenance to a junior technician Schedule the maintenance during off-peak hours

Correct Answer: Schedule the maintenance during off-peak hours

The best answer is to schedule the maintenance during off-peak hours. This minimizes the impact on users by performing the maintenance when the server is least likely to be in use. Performing the maintenance immediately could disrupt users during peak usage times. Ignoring the maintenance request is not a viable option as it could lead to server issues or downtime. Delegating the maintenance to a junior technician may not be appropriate for a critical server and does not address the timing of the maintenance to minimize user impact.

Question 3

Amidst an IT infrastructure upgrade, a stakeholder suggests replacing an intranet platform with a cloud-based solution to improve collaboration. This change would require the reevaluation of privacy and security policies. As the project manager, what should be your primary consideration before proceeding?

Assessing the impact on data security and compliance with regulations Considering the ease of platform transition for all company departments Immediately endorsing the suggestion to stay ahead of technological trends Evaluating the potential increase in data storage capacity and speed

Correct Answer: Assessing the impact on data security and compliance with regulations

Assessing the impact on data security and compliance with regulations should be the primary consideration before proceeding with the suggested change. Transitioning to a cloud-based solution introduces new security risks and compliance challenges that must be thoroughly evaluated to protect sensitive data and adhere to legal requirements. While factors such as potential increases in data storage capacity and speed, the ease of platform transition, and keeping up with technological trends are important, they are secondary to ensuring data security and regulatory compliance.

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Change Management

Guide: Change Management for ScrumMaster Certification

CSM - Change Management Example Questions

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